Job Summary
We are looking for a friendly, professional, and well-presented Hostess / Receptionist to join our team. As the first point of contact for our customers, visitors, suppliers, and callers, you will play a key role in creating a positive and welcoming experience while supporting the smooth day-to-day operation of the office.
The ideal candidate will have excellent communication skills, a confident and approachable manner, strong organisational abilities, and a commitment to providing outstanding customer service. This is an excellent opportunity for someone who enjoys working with people and thrives in a busy and professional environment.
Key Responsibilities
- Be available to work Monday to Friday, 8:00am -5:00pm.
- Act as the first point of contact for customers, visitors, suppliers, and telephone enquiries.
- Welcome visitors in a professional, friendly, and courteous manner.
- Answer and direct incoming telephone calls and respond to email enquiries promptly and professionally.
- Build and maintain positive relationships with existing and prospective customers.
- Provide excellent customer service and assist with customer queries in a helpful and efficient manner.
- Process customer and supplier invoices using the company's internal systems.
- Assist with general administrative and clerical duties as required.
- Develop a good understanding of the company's products and services to confidently assist customers and support sales activities.
- Maintain a professional appearance and positive attitude at all times.
- Work effectively as part of a team and contribute to a positive working environment.
- Ensure the office area is organised, welcoming, and presented to a high standard.
Skills & Experience
- Previous reception, customer service, hospitality, or office administration experience is desirable but not essential, as full training will be provided.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a friendly and professional manner.
- Confident using computers, email systems, and Microsoft Office applications.
- Excellent organisational skills with the ability to prioritise tasks and multitask effectively.
- High attention to detail and a proactive approach to work.
- A positive, reliable, and customer-focused attitude.
What We Offer
- Competitive salary.
- Employee discount.
- Free on-site parking.
- Supportive and friendly working environment.
- Opportunities for training and professional development.
Work Location: In person
Pay: £26,500.00-£28,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
