Salary: from £28,000 base, with £30,000 guaranteed in the first 12 months. £35,000 OTE
Must Have: A Full UK Driving License
As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.
As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.
Your Responsibilities as a Service Advisor:
Customers spend more time with Service than Sales, making the Service Advisor a key customer-facing role. You’ll build long-term relationships, manage the service journey end-to-end, and represent the Toyota brand while resolving customer needs.
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Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.
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Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.
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Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.
What we are looking for in a Service Advisor:
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A proven high level of customer service skills, and enjoyment in working with the people.
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Previous experience of working in customer service, preferably in an automotive setting but not essential
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Strong communication skills and the ability to explain complex matters in understandable terms.
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Able to take initiative and ownership of issues with a proactive can-do attitude.
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Able to multi-task and switch between tasks whilst remaining organised.
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A team player who offers help and support to others.
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Willingness to learn and keep up to date with product and technical information.
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Thrives in a high-pressured environment.
What we offer you:
- 25 days annual leave + Bank Holidays and your Birthday Off
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Long Service Awards / Colleague Recognition
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Enhanced Maternity / Paternity at qualifying service length
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Car Benefit Scheme after successful completion of a probation period
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Sales Incentives
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Comprehensive training provided
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Company pension scheme
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Death in Service
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Access to high street discounts through Perk Box
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In-house, manufacturer & professional qualifications
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Staff referral scheme
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Access to medical cover through Simply Health
