Overview
Step into the dynamic role of Duty Manager, where your leadership and organizational skills will drive the smooth operation of our hospitality or service establishment. As a key figure on the management team, you will oversee daily activities, ensure exceptional guest experiences, and uphold high standards of service and safety. This position offers an exciting opportunity to lead with energy, foster teamwork, and make a tangible impact on both guests and staff. Your proactive approach and analysis skills will be essential in maintaining operational excellence and resolving challenges swiftly.
Responsibilities
- Lead daily operations to ensure seamless service delivery across all departments
- Monitor guest satisfaction levels, addressing concerns promptly to enhance their experience
- Coordinate staff schedules, delegating tasks effectively to optimize productivity
- Oversee safety protocols and compliance with health regulations to maintain a secure environment
- Support training initiatives by mentoring team members and fostering a positive work culture
- Manage emergency situations with confidence, communicating clearly with staff and guests as needed
Requirements
- Proven experience in hospitality or service management roles, demonstrating leadership capabilities
- Strong time management skills to prioritize tasks efficiently in a fast-paced setting
- Exceptional communication abilities for effective team coordination and guest interactions
- Ability to remain calm under pressure while handling multiple responsibilities simultaneously
- Flexibility to work varied shifts, including evenings, weekends, and holidays as required
- A proactive attitude with a passion for delivering outstanding customer service
Join us as a Duty Manager and be part of a vibrant team dedicated to creating memorable experiences. Your energy, attention to detail, and leadership will inspire others while ensuring our operations run smoothly during every event.
Pay: £13.27-£13.50 per hour
Benefits:
Experience:
- Hospitality: 1 year (required)
Work Location: In person
