Service Support Assistant (26 Hours per Week)
Looking for a role where no two days are the same? Want to develop valuable skills while making a real difference to local communities?
We're looking for a Service Support Assistant to join our team in Witney.
This is a fantastic opportunity for someone who enjoys working with people, staying organised, and being part of a supportive team.
In this varied role, you'll help support a range of important public services, including Revenues, Benefits, Licensing and Environmental Services.
You'll gain experience across different areas of the business, making this an ideal role for someone at the start of their career or looking to build new skills.
As a Service Support Assistant, you'll play an important part in helping our teams deliver great services to customers.
Your day-to-day tasks will include
- Handling a variety of administrative tasks and keeping records up to date
- Responding to customer enquiries by phone, email and in person
- Processing purchase orders and invoices
- Directing enquiries to the right teams
- Supporting colleagues across different departments when needed
- Helping ensure services run smoothly and efficiently
We're looking for someone who:
- Has qualifications equivalent to GCSE Maths and English (or NVQ Level 1)
- Enjoys working with people and building positive relationships
- Has strong communication skills
- Can manage their workload and meet deadlines
- Is adaptable and willing to learn
Takes pride in delivering excellent customer service
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Working hours
This role is 26 hours per week.
Your hours can be arranged flexibly, but will need to follow a consistent weekly pattern Monday to Friday, such as mornings or afternoons each day.
For more information about this role please see the Job Description/Person Specification.
Special Conditions
- There may be a requirement to work at other Publica Group (Support) Ltd and/or client locations to meet the needs of the business
- Full UK Driving Licence and access to a vehicle for work purposes
- BPSS Check
Closing Date - Sunday 26th July
Interview Date - Tuesday 4th August in our Witney/Woodgreen offices
You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.
Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.
