About Us
At Weetons West Park, our founding store of more that 20 years, we strive to create a unique experience. A destination like no other - stretching the boundaries in what is created, sourced, and served.
At the heart of our ethos is a commitment to creating a space that brings the local community together, offering the perfect blend of a vibrant Food Hall featuring a delightful deli, bakery and butchery counter serving local and fresh, an inspiring Home collection, and an intimate and inviting cafe.
Food is more than just sustenance, it’s the thread that connects us, a shared experience to be savoured and celebrated. Whether you are dining in our cafe, planning a memorable home dinner party or simply cooking for family and friends you will find Weetons has the finest quality produce on offer.
Our Home area showcases pieces to inspire as we believe the secret to living positively and enjoying life is rooted in beautiful home living.
We are a passionate and community focused group, working tirelessly to establish long term relationships with our farmers, growers, and suppliers. Wherever possible we source and support high-quality local producers and makers - the finest provenance, quality, and value.
Our friendly and experienced team are always on hand to ensure you get the finest possible produce, the best advice and ‘Exceptional Everyday’ service.
We are seeking a customer centric and dynamic Restaurant Supervisor, reporting to the Store Manager, who can coach, lead and inspire a high performing restaurant team. Ultimately offering customer service excellence, whilst delivering an outstanding sales performance!
Duties & responsibilities:
- Overseeing the daily operations of the restaurant
- Providing & inspiring customer service excellence
- Creating a positive and high performing team culture
- Ensuring high standards of restaurant presentation
- Training and developing staff
- Working closely with the kitchen team to ensure alignment and customer satisfaction
- Ensuring customer service guidelines are clear and embedded in all staff KPI’s
- Organising staff shifts and scheduling
- Customer management to ensure any concerns or issues are resolved
- Providing constructive customer feedback to the kitchen team with regard to the menu
- Ensuring all staff and customers are safe and that all food safety procedures are followed according to regulations
- Following all company policy and procedures regarding dealing with cash, equipment and property
- Managing and auditing supplies and equipment inventory levels to ensure product availability, and ordering as required
- Working closely with management
- Opening/closing the department
Skills & Qualifications
- Restaurant service experience to a supervisory level
- Ability to remain calm under pressure, possessing excellent conflict & performance management skills
- Exceptional organisational and leadership skills
- Outstanding customer service approach
- Ability to work well with others displaying exceptional interpersonal and communications skills
- Dependable and reliable
- Business management skills
- Knowledge of food production and preparation
- Able to work flexible hours, including nights and weekends
- Qualifications in hospitality preferred but not essential
Experience Requirements
- A minimum of 3 years experience in a fast paced hospitality environment
- Customer service experience (3+ years)
- A minimum of 2 years supervisory experience
If you have the necessary skills and expertise with a positive can-do experience we would love to hear from you!
Job Types: Full-time, Permanent
Pay: £13.50 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Store discount
Experience:
- Supervising: 1 year (preferred)
Work Location: In person
