Job Ref: CHE1944
Branch: Cheval Collection
Location: Cheval Collection, London (South West)
Salary/Benefits: Salary plus benefits
Contract type: Permanent
Hours: Full Time
Shift pattern: 8 hours shifts / 5 shifts per week / includes working w/ends bank holidays
Hours per week: 40
Posted date: 20/05/2026
Closing date: 03/07/2026
Cheval Collection are looking for a Reservations Team Leader to support our central reservations team
Our central reservations team of 6 reservations professionals provides a support sales service for our 11 luxury properties in London and Dubai. Cheval Collection is a company focused on international growth and evolving our brands.
As a Reservation Team Leader you will have proven experience as a Reservations Executive in a fast-paced environment and ready to take your career to the next level. You will have a good understanding of sales and reservations operations and optimising revenue via yield management in the 5-star luxury market. You will work closely with the Head of Reservations to promote a sales-driven culture within the reservations team making sure all enquires are converted into a win and that revenue targets are achieved.
A large part of your role as a Reservations Team Leader you will supervise, guide and train a team of 6 reservations executives based at our Cheval Global Office. You will also liaise and work closely with our on-property reservations executives too. You will be a systems super user and will be responsible for training new starters You will ensure that the team are performing to the company standards and that all of our guests are receiving an excellent guest experience.
We cover reservations 7 days between the hours of 8am and 8pm so work varied shift pattern is expected including weekends working.
As Reservations Team Leader, some of your duties will include…………
- Working as part of the reservations team to take reservations enquires and convert them to sales
- Conduct the daily team briefings and adjust team priorities throughout the day
- Coaching and supporting the reservations team on a day-to-day basis
- To ensure service excellence, standards and sales is the culture within the team
- Compiling key sales and product information and communicating with the team
- To establish and maintain good relationships with key agents, bookers and corporate contacts.
We would love to hear from you if………………..
- Are an experienced reservation agent from a luxury hospitality business (hotels or apartments)
- Are an inspirational team leader with experience in supervising and training
- Have an excellent eye for detail with a passion for service excellence and delivery
- Are committed to maximising revenue and making every sales connection count
- Enjoy connecting with people and building relationships
- Have a positive attitude in everything you do
- Possess strong communication skills at all levels
In return we can offer you………..
- Competitive salary
- Performance recognition
- 30 days annual leave (increasing with service, including public holidays)
- Life Assurance
- Career progression
- Health Wellbeing support programme
- Discounted accommodation
- Refer a friend bonus
- Season Ticket Loan
- Tuition support funding
- Apprenticeship scheme
- Contribution to personal pension (after 3 months)
- Learning Development opportunities
And many more benefits!
If you thrive on being the best you can and want to join our award-winning team then look no further and apply now!
Helpful to know…………
The role is based at 114a Cromwell Road, London with the opportunity for hybrid working.
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
A basic disclosure (DBS Check) will be requested in the event of a position being offered.
Cheval Collection is an award-winning hospitality group with thirteen luxury all-apartment Residences in London and Dubai, guaranteeing the finest hospitality and an unforgettable living experience. Surround yourself with iconic views from a modern penthouse, indulge in the city’s cosmopolitan culture from chic districts and quirky apartments, or enjoy the serenity of world-famous parks from your own stately Residence. Each of our eleven luxury Residences has adopted a class and character of its own, whilst still maintaining the same professional, remarkable levels of service.
