Become a Flooring Superstar!
Who are we?
Flooring Superstore is an award winning online and offline flooring retailer. We sell a wide range of floor types including specialist brands focused on smooth flooring and artificial grass. After starting out online back in 2012, we have gone from strength to strength and have grown considerably in size. We began opening up retail stores over 9 years ago to compliment our online presence. Since then, we have opened 50+ stores nationwide, with many more planned to open in 2026 and beyond.
As part of our growth, we are looking for an exceptional Sales Assistant/Warehouse Operative to join our Norwich store.
What does the role involve?
- With the launch of our click and collect service, your main role will be to organise and maintain the stock area of the store ready for click and collect services which will involve manual handling.
- Engaging with both retail and trade customers in store in a friendly and approachable manner; selling our products and services according to each customer’s needs
- Generating sales by following up with customers who have ordered our samples online in the area and contacting local trade customers to promote our products and services via telephone and email.
- Helping out with deliveries as and when required.
- General housekeeping which everyone helps out with to ensure the showroom looks fantastic at all times.
What we look for:
- Someone who is comfortable with manual handling, ideally with a warehouse background
- Someone who loves customer interaction and always goes the extra mile to ensure our customers have a positive experience with us
- Someone who enjoys working with technology - full system training will be provided however you will need to be comfortable using technology
- Someone who embraces change and can adapt positively
- Someone with a full driving licence who can help out with deliveries
Training?
You don’t need to worry about flooring experience as we’ll provide you with all of the tools and knowledge required to be successful in your role.
What are the working hours?
Your work/life balance is really important to us. You’ll work an average of 37 hours per week over a 3 week rolling rota, including weekend working. You’ll get at least two days off every week and in the third week of your rota you’ll get three days off.
We do operate on small teams of three or four members of staff per store; usually with two people on shift at one time so we do often have lone working in store.
What do you get from us?
- Basic of £24,454 however you will also earn uncapped commission on any sales you make
- Incentives such as regular raffles with £1,000's up for grabs!
- Good work/life balance
- Training provided - no previous flooring experience is required
- 5% Pension Contribution from company
- Enhanced holidays - 6.2 weeks
- Maternity & Paternity package
- Company Loyalty Scheme
- Discounts on major retailers - huge savings to be made!
- In house communication and recognition platform keeping you updated on all the company news
- 25% discount on our products for friends and family
- Annual Company Awards
- Health and Wellbeing Support
- Opportunities for career progression - over 70% of our managers have been promoted internally
- Opportunity to be part of a company who are proud supporters and fundraisers of amazing organisations plus a large number of charities across the UK and who are also actively making changes to become more environmentally friendly and have positive impacts on the planet such as supporting tree planting and ocean clean-up initiatives
- Free Parking
- Uniform provided
Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Flooring Superstore, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Job Types: Full-time, Permanent
Pay: £12.71 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Application question(s):
- Why do you think you'd be a good fit for this role?
- Are you comfortable working shift patterns including weekends?
- Is the location of the store commutable for you?
- Do you feel at ease using systems, devices, and digital tools at work?
- What do you think makes a strong sales person and what's your selling style?
- What motivates you?
- Are you comfortable with lone working?
- Are you comfortable with physical, manual handling?
- Do you have warehouse experience?
- Do you have a full, clean driving licence?
- Do you have sales experience?
Experience:
- Warehouse: 1 year (preferred)
- Sales: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
