Job Summary
We are seeking a dedicated and professional individual to join our team in Bridgwater. This role offers an exciting opportunity to develop management skills within the hospitality sector, focusing on delivering exceptional guest services. The successful candidate will be responsible for overseeing daily operations, ensuring guest satisfaction, and maintaining high standards of service across the establishment. This paid position is ideal for someone passionate about hospitality and eager to grow within a dynamic environment.
Duties
- Manage daily operations of the venue, ensuring smooth and efficient service delivery
- Supervise and support staff to maintain high standards of guest services and hospitality
- Coordinate bookings, reservations, and event planning as required
- Ensure compliance with health and safety regulations and company policies
- Handle guest enquiries, complaints, and feedback professionally to enhance customer experience
- Organise staff rotas and oversee training programmes to ensure team effectiveness
- Maintain cleanliness and organisation of the premises at all times
- Collaborate with other departments to implement promotional activities and optimise operational performance
Requirements
- Proven experience in management within the hospitality or related sectors
- Strong background in guest services with excellent communication skills
- Ability to lead, motivate, and organise a diverse team effectively
- Excellent organisational skills with attention to detail
- Friendly, approachable demeanour with a commitment to delivering outstanding customer service
- Flexibility to work various shifts as required, including weekends if necessary
- Previous experience in hospitality management is desirable but not essential; training will be provided for the right candidate
This position offers an engaging environment for individuals passionate about hospitality management and guest relations. We welcome applicants who are organised, proactive, and eager to contribute positively to our team.
Job Types: Part-time, Permanent, Fixed term contract
Pay: £12.71-£14.50 per hour
Benefits:
Work Location: In person
