Job Title: Warranty Administrator
Salary: £29,410.00 per annum
Location: BCA Thurleigh
Working Hours: Monday to Friday 8am-4.30pm
Type of Employment: Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.
Now, this is where you fit in…
We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.
Main purpose of the role:
- Undertaking all aspects of administration, including document data entry, filing and running reports
- Raise and submit warranty pre‑approvals in line with manufacturer guidelines and business requirements
- Prepare, submit, and monitor warranty claims, ensuring accuracy, completeness, and compliance
- Monitor the progress of warranty repairs and proactively chase updates where required
- Act as a key point of contact for customers, maintaining clear, professional, and proactive communication throughout the warranty process
- Effectively prioritise workload to meet deadlines, service levels, and business expectations
- Manage and resolve warranty‑related queries, issues, or complaints in a timely and professional manner, ensuring satisfactory outcomes for all parties
- Identify and escalate complex or technical issues to the relevant Technical Manager when appropriate
- Support the wider team and business by undertaking additional responsibilities outside of the normal role as required.
- Monitor the progress of repairs and chase progress as needed
- Maintain proactive communication with customers
- Effectively prioritise workload
- Actioning any issues, queries or complaints arising so that any problems are resolved, in a timely fashion and to all parties’ satisfaction
- Escalating any complex issues to the relevant Technical Manager
- Taking on other responsibilities outside of normal role as required
To be successful, you’ll bring some of the following experience with you:
- Previous administrative experience (essential)
- Excellent communication skills both written and verbally
- Basic IT skills (Microsoft Office)
- Attention to detail
- Action and customer focused
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
Onsite parking
Company Pension Scheme
Cycle to work scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more…
BCA Academy
Our business is growing and evolving at a significant rate and we need to ensure we have the right people with the right skills in order to maintain its success. We need to build our own talent now for the future. It is for this reason we have our own IMI approved training academy. The BCA Academy is there to support your technical training needs.
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
