About Berganza
Berganza is one of the world's leading specialists in antique and vintage jewellery. For over 70 years, we have built an international reputation for expertise, integrity and exceptional client service, curating rare and important jewels that span more than two thousand years of history.
As we continue to grow, we are seeking an exceptional Client Concierge to become the welcoming face of Berganza and the operational heart of our showroom.
The Opportunity
The Berganza Client Concierge is a pivotal role within the business, responsible for delivering an exceptional client experience while supporting the smooth day-to-day operation of the showroom.
This position combines front-of-house excellence, client relationship management, jewellery aftercare coordination and administrative support. You will be the first point of contact for many of our clients, ensuring every interaction reflects the professionalism and expertise synonymous with the Berganza name.
The successful candidate will be highly organised, proactive and detail-oriented, with exceptional communication skills and a genuine interest in jewellery, history and craftsmanship. They will be comfortable working with high-net-worth and international clients, managing multiple priorities while maintaining the highest standards of service.
Responsibilities
Client Experience & Front of House
- Deliver a warm, professional and highly personalised welcome to all clients and visitors.
- Manage showroom appointments, consultations and daily schedules ensuring that the correct specialist is assigned with appointments which suit their expertise and calendar.
- Act as a knowledgeable and professional ambassador for the Berganza brand acting as a port of ensure premium after purchase care.
- Build strong relationships with clients through attentive, discreet and exceptional service.
- Manage incoming administrative enquiries via telephone, email, WhatsApp, and other communication channels.
Jewellery Aftercare & Client Services
- Manage, coordinate and conduct client aftercare appointments, including repairs, restorations, resizing consultations, servicing and collections, ensuring clients receive a seamless and professional experience.
- Coordinate the secure shipping and receipt of jewellery pieces.
- Monitor repair and workshop timelines, keeping clients informed throughout the process.
- Maintain accurate records relating to repairs, services, collections and client communications.
- Maintain accurate client records and CRM systems and understand internal marketing strategies.
- Assist leadership and departmental teams with operational and administrative tasks.
About You
- Previous experience in a luxury environment, with a focus on administrative, concierge, client services, executive assistant or operational support role.
- Exceptional written and verbal communication skills, demonstrating an outstanding command of the English language.
- Highly organised with excellent attention to detail and the ability to manage multiple priorities.
- Professional, polished and confident in dealing with discerning clients.
- Naturally proactive, resourceful and solutions focused.
- A genuine passion for jewellery, antiques, history, art or craftsmanship.
If you are passionate about delivering exceptional client experiences, have a love of history and craftsmanship, and thrive in a fast-paced luxury environment, we would love to hear from you.
Pay: £25,000.00-£35,000.00 per year
Benefits:
- Company events
- Employee discount
- Private medical insurance
Work Location: In person
