Customer Service Representative | Manchester | Full-Time | Permanent | On-Site
Looking for a customer-focused role where you can build communication skills, assist members of the public, and support active commercial campaigns from day one?
We are seeking an energetic, personable Customer Service Representative to join our expanding team in Manchester. If you enjoy talking to people, resolving customer inquiries face-to-face, and want to gain practical interactive campaign experience rather than sitting behind a desk, this is the perfect opportunity for you.
Serve Customers. Build Trust. Drive Growth.
As direct customer-facing sales and brand activation specialists, we connect partner brands directly to consumers on the ground. Working alongside experienced shift managers, you will deliver high-quality customer support, assist with on-site promotional setups, and engage prospective buyers directly through active face-to-face presentations.
Every campaign interaction combines customer service excellence with direct audience engagement to deliver real results for client brands.
As a Customer Service Representative, you will engage directly with prospective customers on-site across busy venue spaces and high-footfall sites in Manchester. You will address customer inquiries, present key service options, resolve concerns face-to-face, and facilitate new account sign-ups on the spot.
This position is ideal for candidates searching for Customer Service Representative Jobs, Client Support Associates, Brand Ambassadors, Customer Engagement Specialists, and Entry-Level Careers in Manchester.
Your Responsibilities
You will have the opportunity to:
- Engage with prospective customers on-site to address inquiries and assist with direct account onboarding
- Provide clear, helpful, and professional service while representing leading partner brands
- Process customer applications, subscriptions, and registration details accurately using digital tablet systems
- Assist shift leaders with morning strategy huddles, target setting, and campaign preparation
- Collect customer feedback and track conversion metrics to support overall team performance
- Work collaboratively with team members to achieve daily, weekly, and monthly customer acquisition goals
- Contribute fresh ideas during team briefings and skill-building workshops
- Continuously develop your customer service, communication, and interpersonal skills through daily 1-on-1 coaching
What Makes You a Great Fit?
We value a positive mindset, strong interpersonal confidence, and an eagerness to learn above specific past job titles.
You'll stand out if you:
- Possess excellent verbal communication and interpersonal skills
- Enjoy building rapport quickly and assisting customers face-to-face
- Bring an empathetic, helpful, and goal-driven attitude to active operational settings
- Work effectively both independently and within a collaborative team structure
- Show high dependability, punctuality, and comfort working on your feet during interactive shifts
- Have previous experience in customer service, retail, hospitality, brand promotions, direct support, or call centers (beneficial but not essential)
We prioritize ambition, work ethic, and customer-focused confidence—comprehensive paid onboarding and continuous 1-on-1 mentorship are provided from day one.What You'll Receive
We believe in supporting and advancing our team members through practical training and merit-based career progression.
Benefits include:
- Competitive base pay structure plus uncapped performance-based bonuses and incentives
- Comprehensive paid initial onboarding and ongoing 1-on-1 mentorship in campaign operations and customer service
- Clear, merit-based career progression into Senior Representative, Shift Captain, and Team Manager roles
- Recognition programs, monthly performance awards, and regular team incentives
- Company socials, networking opportunities, and a supportive workplace culture
- Consistent full-time scheduling across accessible, high-footfall Manchester locations
Why Join Our Manchester Team?
This is an opportunity to gain valuable customer engagement, account setup, and commercial communication experience while representing recognized brands in a high-energy environment. You will build strong communication skills, work alongside experienced mentors, and become part of a team committed to helping you succeed.
Apply Today
Ready to start your career in customer-facing service and engagement? Submit your CV today to join our Manchester team as a Customer Service Representative! Applications are reviewed regularly, and qualified candidates will be contacted promptly.
Pay: £14.00-£16.00 per hour
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
