About Us
Hope Physiotherapy is a warm private clinic dedicated to exceptional patient care and a genuinely supportive team environment. We help people live pain free, move better, and enjoy a healthier life, and we are looking for someone who shares our passion for outstanding customer service.
The Role
As a Customer Relationship Advisor, you’ll be the welcoming face of the clinic, delivering a smooth, friendly and professional journey for every client. You’ll support appointment management, handle enquiries, organise client records, and ensure the front‑of‑house area runs efficiently. You’ll also assist with sending payment links and managing basic administrative tasks.
What You’ll Do
- Welcome clients and provide excellent front of house service
- Handle enquiries by phone, email and in person with warmth and clarity
- Manage bookings using our practice management system
- Support clinicians with patient records and smooth clinic flow
- Send secure payment links and assist with simple financial admin tasks
- Communicate with patients and third‑party companies professionally and promptly
- Maintain tidy, welcoming clinic spaces and assist with general operational tasks
Why You’ll Love Working With Us
- Free physiotherapy for your own wellbeing
- WPA Health Insurance
- Opportunities to learn, grow, and contribute your ideas
What We’re Looking For
- Excellent communication and customer‑service skills
- Organised, proactive, and able to multitask confidently
- Comfortable using digital systems (training provided)
- Calm and professional when handling minor complaints
Hours:
- Part Time Hours (11.25) - Hours are:
- Thursday - 08:45 - 14:45
- Wednesday 14:30 - 20:45
- Sunday - 08:45 - 13:00 (one Sunday a month)
Salary
Location
- You will be working across 2 clinics, one in Portsmouth and our clinic in Lee on Solent
Desirable: Experience in healthcare, reception, or customer‑facing roles; understanding of GDPR; familiarity with insurance processes or practice management systems.
Pay: £13.45 per hour
Benefits:
- Company events
- Health & wellbeing programme
Work Location: In person
