Floor Manager - LEX Liverpool Experience Campus, Liverpool | Full-Time / Permanent
ROLE PURPOSE:
The primary responsibility of the Floor Manager is to support and assist in the efficient operations of both our Live and Confex events. You will play a pivotal role in ensuring exceptional customer service, maintaining operational standards, and fostering a positive work environment for the team. You will lead front-line teams, supervisors and agency staff, ensure service excellence while maintaining Levy's Signature Service standards and client requests.
This is an operational management role leading the operational delivery of exhibitions, banquets, internals, corporate events and hospitality functions, ensuring consistent implementation of standards and excellence in service delivery.
KEY RESPONSIBILTIIES:
Operations Support: Support the successful delivery of exhibitions, banquets, corporate events, hospitality functions and internal events, ensuring operational standards are consistently achieved. Lead event operations from set-up through to breakdown, overseeing opening and closing procedures, labour deployment, stock control and the smooth day-to-day running of events. Act as the operational lead during events, ensuring all spaces are prepared to specification and operational issues are resolved efficiently. Supporting the Head of Convention, Senior Event Manager and Event Manager in the delivery of all events.
Customer Service: Deliver an exceptional guest and client experience by maintaining a visible presence during events, responding promptly to operational issues and ensuring events are delivered to specification. Build strong relationships with clients, organisers and guests, proactively identifying opportunities to exceed expectations while monitoring service standards and acting on customer feedback to continuously improve the overall experience. Act as a visible presence on the event floor whilst monitoring service standards and addressing issues promptly alongside interacting with customers to gather feedback and contributed to improving the overall catering experience.
Team Leadership: Lead, motivate and support supervisors, casual team members and agency staff to deliver exceptional service standards. Conduct operational briefings and debriefings, support recruitment, onboarding and training, and coach team members to maximise performance. Foster a positive, inclusive team culture by promoting teamwork, delegating responsibilities effectively and recognising individual contributions. Delegate tasks and monitor workflow to ensure efficiency across the operation.
Financial & Commercial Performance: Support the Head of Convention in the reduction of wastage, risk of theft and protect overall profitability and revenue. Achieve set targets through effective labour control, stock control, waste reduction and proactive upselling opportunities. Monitor staffing levels and operational efficiency, applying strong commercial awareness to minimise costs, reduce stock loss and maximise profitability.
Health, Safety and Environment (HSE): Promote a culture of safety by ensuring compliance with health and safety legislation, food safety, allergen management and licensing requirements. Conduct operational checks, encourage safe working practices and ensure all events are delivered in line with company policies and statutory regulations.
Quality Control: Maintain consistently high operational and service standards across all events through effective planning, monitoring and continuous improvement. Evaluate operational performance through event briefings and debriefings, implementing improvements that enhance efficiency, service delivery and guest satisfaction. Ensure food safety, allergen management and licensing requirements are consistently met.
Relationship Building: Develop and maintain positive working relationships with clients, organisers, venue stakeholders and colleagues to support successful event delivery. Collaborate across departments to ensure effective communication, seamless operations and consistently high levels of customer satisfaction.
PERSON SPECIFICATION:
Essential Qualifications and Experience:
Industry Experience: Experience in an Event Manager, Operations Manager, Floor Manager or similar hospitality leadership role, with responsibility for delivering large-scale conferences, exhibitions, banquets or live events and achieving operational KPIs.
Operational Knowledge: Strong food and beverage operational knowledge with a passion for the events and hospitality industry.
Leadership Skills: Proven ability to lead, motivate and develop frontline teams within a fast-paced hospitality or events environment.
Customer Focus: Commitment to delivering exceptional guest experiences and building positive relationships with clients and stakeholders.
Commercial & Compliance: Good understanding of labour management, health and safety, food safety and licensing requirements.
Communication & Organisation: Excellent communication, organisational and problem-solving skills, with the ability to make effective decisions under pressure.
Technology: Proficient in Microsoft Office applications.
Flexibility: Willingness to work evenings, weekends and public holidays in line with business and event requirements.
Desirable Skills and Qualifications:
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Experience within a convention centre, conference venue, arena, stadium or other large-scale events venue.
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Experience managing agency and casual workforces.
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Personal Licence Holder qualification.
Personal Attributes:
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Passionate about hospitality and delivering exceptional guest and client experiences.
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Positive, hands-on leadership style with the ability to lead by example.
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Highly organised, adaptable and commercially aware.
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Professional, resilient and committed to maintaining high operational standards.
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Acts as an ambassador for the organisation and supports wider operational objectives as required.
Benefits:
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Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
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Aviva Digicare - Free annual healthcare check
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Exclusive Benefits & Wellbeing site (Perks at Work)
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Entertainment discounts - up to 55% off cinema tickets
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Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
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Travel discounts - Discounts with holiday companies such as TUI and Expedia
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Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
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Meals on duty
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Vodaphone discounts
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Pension scheme and Life Assurance
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Employee Assistance Programme
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23 days + BH's and additional day off for your birthday
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2 days additional leave, following return from Maternity leave during first year back
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Competitive and supportive family benefits
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Day off for baby's first birthday
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Holiday purchase scheme
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On-going training & development and career pathways
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Professional subscriptions paid
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Financial wellbeing programme and preferred rates on salary finance products
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/1908/44198001/52828225/SU #Levy UK
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
