Customer Service Advisor (Nights)
The Company
Caterite Food & Wineservice Limited is a leading food and drink wholesaler based in the Lake District delivering to customers in the North of England and Scotland. After 50 years of Foodservice, the company is entering a new chapter in its history, whilst staying true to the values and service which has guided its success so far.
We are in an exciting period of transformational change with significant developments within our business since the company was acquired by METRO in 2024. METRO is an international specialist in food wholesale, a partner of many small and mid-sized independent companies who have made it their goal to lift the food and hospitality sector to a new level and to take advantage of the unique opportunity that the comprehensive digitization of the industry presents.
Caterite Food & Wineservice Limited has worked hard to establish an enviable reputation for supplying customers with top-quality goods exactly to order, all delivered at competitive prices as part of a fast, friendly and efficient service in which extra is standard.
The Role
We are looking for a proactive and detail-focused Customer Service Advisor to join our Night Customer Service team. This role plays a key part in ensuring seamless order processing and customer support during evening operations.
You will be responsible for handling a range of customer and order management tasks. This is a fast-paced role requiring accuracy, strong communication skills and the ability to manage multiple priorities while maintaining a high level of customer service.
Key Responsibilities
- Input and process customer orders accurately and efficiently.
- Process customer credits and resolve related queries.
- Liaise with the Day Customer Service Team and Night Assembly Team to ensure smooth operational handover and issue resolution.
- Handle customer service queries via phone, email and live chat.
- Manage outbound calls for customer call-back requests.
- Monitor and respond to live website enquiries and customer requests.
- Support invoicing and crediting processes across third-party online ordering portals.
- Ensure all customer interactions are handled in a timely, professional and accurate manner.
- Maintain clear communication with internal teams to ensure customer requirements are met.
Requirements
- Previous experience in a customer service or order processing role.
- Strong communication skills and a professional telephone manner.
- High level of accuracy and attention to detail.
- Ability to work effectively in a fast-paced, time-sensitive environment.
- Comfortable using multiple systems for order entry, invoicing and customer management.
Benefits
- Discounted company shopping account
- £500 refer-a-friend scheme
- 28 days holiday plus day for birthday (pro-rata for part time)
- Company pension (People’s Pension)
- Long service award
Schedule: Sunday to Friday - 7.00pm to midnight (5 nights per week)
Salary: £13.55 per hour (inclusive of evening shift uplift)
Location: On Site
Job Type: Part-Time
Expected hours: 25 hours per week
Pay: £13.55 per hour
Benefits:
- Canteen
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
