Customer Order Processor (Nights)
The Company
Caterite Food & Wineservice Limited is a leading food and drink wholesaler based in the Lake District delivering to customers in the North of England and Scotland. After 50 years of Foodservice, the company is entering a new chapter in its history, whilst staying true to the values and service which has guided its success so far.
We are in an exciting period of transformational change with significant developments within our business since the company was acquired by METRO in 2024. METRO is an international specialist in food wholesale, a partner of many small and mid-sized independent companies who have made it their goal to lift the food and hospitality sector to a new level and to take advantage of the unique opportunity that the comprehensive digitization of the industry presents.
Caterite Food & Wineservice Limited has worked hard to establish an enviable reputation for supplying customers with top-quality goods exactly to order, all delivered at competitive prices as part of a fast, friendly and efficient service in which extra is standard.
The Role
We are looking for a proactive and detail-focused Customer Order Processor to join our Night Customer Service team. This role plays a key part in ensuring seamless order processing and customer support during evening operations.
You will be responsible for handling a range of customer and order management tasks. This is a fast-paced role requiring accuracy, strong communication skills and the ability to manage multiple priorities while maintaining a high level of customer service.
Key Responsibilities
- Accurately process high volumes of customer orders received via voicemail, email and online ordering portals within order cut-off times.
- Ensure all orders are entered quickly, accurately and in line with customer requirements.
- Monitor and manage the sales inbox, processing customer orders and prioritising urgent requests.
- Process customer credits and assist with account queries.
- Respond to customer enquiries via live chat and email.
- Make outbound calls to customers where call-backs are required to resolve order queries, shortages or complaints.
- Work closely with the Night Assembly Team to ensure orders are processed accurately and available for picking before the nightly dispatch deadline.
- Maintain accurate records and ensure all customer information is updated within company systems.
- Deliver a high level of accuracy while working in a fast-paced, deadline-driven environment.
Requirements
- Previous experience in an order processing, data entry or sales administration role.
- Fast and accurate keyboard and data entry skills.
- Excellent attention to detail with the ability to process orders accurately under time pressure.
- Comfortable using multiple systems for order processing, invoicing and customer account management.
- Able to prioritise workload effectively to meet strict nightly order deadlines.
- A proactive and reliable team player with the ability to work independently during night shifts.
Benefits
- Discounted company shopping account
- £500 refer-a-friend scheme
- 28 days holiday plus day for birthday (pro-rata for part time)
- Employee Assistance Programme
- Company pension (People’s Pension)
- Long service award
Schedule: Sunday to Friday - 5.00pm to midnight (Sunday), 7.00pm to midnight (Mon - Fri) (2 to 5 nights per week)
Salary: £13.55 per hour (inclusive of evening shift uplift)
Location: Embleton, CA13 9YA (please only apply if you live within a commutable distance and can attend the workplace each day)
Job Type: Part-Time
Expected hours: up to 28 hours per week
Pay: £13.55 per hour
Work Location: In person
