We are looking for a confident, motivated and reliable Assistant Manager to support the management team in the day-to-day running of a busy bar and kitchen.
The Assistant Manager will play a key role in leading the team, maintaining high standards of customer service, supporting staff and ensuring the venue operates efficiently throughout every shift.
The ideal candidate will be organised, hands-on and confident making decisions in a fast-paced hospitality environment.
Key ResponsibilitiesTeam Management
- Support the Manager with the day-to-day running of the venue.
- Lead and motivate the team during busy services.
- Delegate tasks effectively and ensure all team members understand their responsibilities.
- Support with staff training, onboarding and development.
- Monitor staff performance and provide feedback where required.
- Ensure staff follow company policies, procedures and expected standards.
- Assist with managing staff attendance, punctuality and conduct.
- Lead the team when the Manager is not on site.
- Support with rotas and staffing requirements when required.
Customer Service
- Ensure customers receive a friendly, professional and consistent level of service.
- Deal confidently with customer queries, complaints and difficult situations.
- Resolve issues quickly and professionally, escalating to senior management where necessary.
- Ensure the venue maintains a welcoming and professional atmosphere.
- Monitor table service, food service and bar service throughout the shift.
Bar & Kitchen Operations
- Oversee the smooth running of service across the bar, kitchen and front of house.
- Ensure food and drinks are being served efficiently and to company standards.
- Monitor ticket times and communicate with the kitchen and bar teams during busy periods.
- Ensure menus, promotions and special offers are being correctly communicated to customers and staff.
- Support with stock checks, stock rotation and delivery checks.
- Monitor wastage and report any issues to management.
- Ensure the venue is clean, organised and presented to a high standard.
- Carry out regular checks of the toilets, customer areas, bar and kitchen/front of house areas.
- Ensure health & safety, food safety and licensing procedures are followed.
Opening & Closing
- Complete opening and closing procedures as required.
- Ensure the venue is fully prepared before service.
- Complete end-of-shift checks and ensure the venue is left clean, secure and ready for the following day.
- Support with cashing up, banking and end-of-day procedures where required.
Events & Busy Periods
- Assist with the smooth running of private functions, parties and ticketed events.
- Help organise staff and service requirements for events.
- Ensure the team are briefed before busy shifts and events.
- Take responsibility for the venue during designated events or shifts when required.
The Ideal Candidate
- Previous experience in a supervisory or management role within hospitality.
- Confident leading a team in a busy environment.
- Excellent communication and customer service skills.
- Organised and able to prioritise tasks.
- Calm and professional under pressure.
- Reliable, punctual and flexible.
- Confident dealing with staff and customer issues.
- Strong attention to detail.
- Able to work evenings, weekends and busy event periods.
- A hands-on approach and willing to get involved in all areas of the business.
- Good knowledge of food, drinks and hospitality operations.
- Professional appearance and attitude.
Key Expectations
The Assistant Manager is expected to lead by example and set the standard for the rest of the team.
You will be expected to:
- Maintain high standards at all times.
- Be proactive rather than waiting to be asked.
- Support and motivate the team.
- Communicate effectively with Managers and staff.
- Take ownership of problems and find practical solutions.
- Ensure company standards and procedures are followed.
- Put the customer experience first.
- Be flexible and willing to support all areas of the business when required.
The Assistant Manager is a key member of the management team and will be expected to take responsibility for the smooth running of the venue when the Manager is unavailable.
Pay: £25,420.00-£31,340.67 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Pay rise
Work Location: In person
