Apprentice Administrator – Decarbonisation Division
Company: Phoenix Gas Services
Division: Decarbonisation
Location: Tunstall, Stoke-on-Trent
Salary: £8.00 per hour starting salary
Contract: Full-time Apprenticeship
Company Overview
Phoenix Gas Services is a reputable, family-run company dedicated to providing comprehensive Central Heating and Hot Water solutions, including renewable energy options. Since 1994, we have built strong relationships with our customers and community by prioritising quality service, sustainability, and responsible business practices.
About the Role
Phoenix Gas Services is looking for an enthusiastic and organised Apprentice Administrator to join our growing Decarbonisation Division.
This is an excellent opportunity for someone starting their career in administration who is keen to learn and develop their skills within a busy office environment. You will support the team with the administration of renewable energy and decarbonisation projects, including Air Source Heat Pumps (ASHP), Solar PV and energy efficiency measures.
As part of the role, you will complete a Level 2 Business Administration Apprenticeship, gaining a recognised qualification alongside valuable practical experience within Phoenix Gas Services.
Key Responsibilities
- Providing general administrative support to the Decarbonisation team.
- Updating spreadsheets, databases and internal systems.
- Helping to organise customer and project information.
- Assisting with booking appointments and coordinating engineer visits.
- Answering telephone calls and responding to emails professionally.
- Preparing basic reports and documents.
- Filing and maintaining accurate customer and project records.
- Assisting with installation paperwork and compliance documentation.
- Liaising with customers, engineers, suppliers and internal teams.
- Supporting the team with general office duties as required.
Skills & Personal Qualities
We are looking for someone who is:
- Enthusiastic and willing to learn.
- Organised and able to manage their time effectively.
- Confident using computers and willing to learn new systems.
- Comfortable communicating by phone, email and face-to-face.
- Friendly, professional and customer-focused.
- Reliable and punctual.
- Able to work as part of a team.
- Keen to develop a career within administration and the renewable energy sector.
No previous administration experience is required, although any office, customer service or administration experience would be advantageous.
Apprenticeship & Development
You will complete a Level 2 Business Administration Apprenticeship, combining formal training and study with hands-on experience within the Decarbonisation Division.
Throughout the apprenticeship, you will develop skills in:
- Business administration and office procedures.
- Customer service and communication.
- Data entry and record management.
- Microsoft Office and business systems.
- Document preparation and reporting.
- Planning and organisation.
- Supporting projects and wider business operations.
You will also gain an understanding of the renewable energy and decarbonisation sector, including exposure to ASHP, Solar PV and energy efficiency projects.
What We Offer
- Starting salary of £8.00 per hour.
- Fully supported Level 2 Business Administration Apprenticeship.
- Recognised Level 2 qualification on successful completion.
- Practical experience within a growing Decarbonisation Division.
- Friendly and supportive working environment.
- Opportunities for career progression within Phoenix Gas Services.
- Exposure to exciting ASHP, Solar PV and energy efficiency projects.
Pay: From £8.00 per hour
Work Location: In person
