At Zenith, we've been leading the transition to sustainable vehicle solutions for over 30 years. As the UK's largest independent vehicle solutions provider, we're proud of our people, our award-winning service, and our bold ambitions to make mobility smarter, greener, and better for everyone. We're powered by people, driven by innovation, and committed to creating an inclusive environment where everyone can thrive.
We are currently looking for a Billing Analyst to join Zenith on a 6-month fixed-term contract, with the potential for extension or a permanent opportunity. Based in Altrincham, you'll play a key role in delivering accurate and timely customer invoicing, resolving billing queries, and ensuring excellent service for a portfolio of customers while supporting Zenith's commitment to outstanding customer experience.
You'll be joining a collaborative billing team that works together to achieve shared objectives, maintain high service standards, and support one another's success. The team manages a diverse customer portfolio, works closely with internal stakeholders across the business, and is focused on delivering accurate billing in line with customer SLAs while continually improving processes and sharing best practice.
What's the Role
Manage a portfolio of customers and take ownership of all billing activities
Produce and issue accurate customer invoices in line with agreed SLAs
Build effective relationships with customers and internal stakeholders
Investigate and resolve billing disputes within agreed timescales
Collaborate with operational and finance teams to deliver prompt query resolution
Support team objectives, KPIs, and continuous improvement initiatives
Handle ad hoc customer requests and billing queries while maintaining service excellence
What Can You Offer
Strong organisational skills with a professional communication style
Excellent customer service and relationship-building abilities
Ability to identify issues quickly and take effective corrective action
Strong Excel skills including lookups, pivot tables, and formulas
Proven ability to resolve customer queries and support prompt payment collection
Excellent verbal and written communication skills
A proactive, resilient, and adaptable approach to managing workloads and priorities
What's in it for You
Salary £26,497.25 per annum
24 days annual leave plus your birthday off, with the option to buy more
Private Medical Insurance, Life Insurance, Critical Illness Cover, Dental and Health Cash Plans
Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans
Development opportunities through our MyGPS personal development framework
Perks at Work - discounts on everyday essentials
Onsite GP, Employee Assistance Programme, Mental Health First Aiders
Sports and social clubs, company activities, and team events
Inclusive culture with colleague-led equality networks
Free onsite parking
Agile working - you might have the opportunity to work remotely when it works for the Customer, Zenith and yourself, and you'll work with your manager to agree how this works best
Why Zenith?
Award-winning - Leasing Company of the Year (Fleet News 2026), Large Business of the Year (Yorkshire Post Excellence in Business Awards)
Sustainability champions - Over 41% of our fleet are Battery Electric Vehicles (BEVs), and we're a carbon-neutral organisation
Innovators - Investing £25 million in transformation, with a thriving fleet of 169,910 vehicles
Inclusive - Six colleague-led diversity groups and a workplace where everyone can thrive
A place to grow - Clear pathways through our MyGPS personal development framework
Sounds like the right opportunity for you? Apply now!
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
