Trainee Customer Service Representative | Glasgow, UK | Full-Time | Entry Level
Job Title: Trainee Customer Service Representative
Location: Glasgow, UK
Job Type: Full Time, Permanent
Employment Type: Full-Time
Experience Level: Entry Level / Trainee
About the Role
We are looking for a friendly, motivated and professional Trainee Customer Service Representative to join our team in Glasgow. This is an excellent opportunity for a graduate, career starter or individual looking to build a long-term career in customer service, business operations and customer relationship management.
Full training and ongoing coaching will be provided, so previous customer service experience is not essential. You will learn how to communicate effectively with customers, understand their requirements, respond to enquiries, resolve routine issues and contribute to a positive customer experience.
Working alongside experienced colleagues, you will gain practical knowledge of customer service procedures, communication, administration and team coordination. As you develop your confidence and capabilities, you will have opportunities to take on additional responsibilities and progress towards senior customer service, account management or team leadership positions.
Key Responsibilities
- Act as a professional point of contact for customers and respond to enquiries promptly.
- Communicate clearly and courteously with customers through appropriate communication channels.
- Listen carefully to customer requirements and provide accurate, helpful information.
- Assist with resolving routine customer queries and escalate more complex matters when appropriate.
- Maintain accurate records of customer interactions and relevant administrative information.
- Follow established customer service procedures and maintain professional service standards.
- Build positive relationships with customers through friendly and consistent communication.
- Work closely with colleagues to ensure customer requests are handled efficiently.
- Gather customer feedback and communicate relevant information to the wider team.
- Participate in training and coaching to develop customer service, communication, problem-solving and leadership skills.
We're Looking For Someone Who Is
- Friendly, approachable and confident when communicating with different people.
- A clear and professional communicator with good listening skills.
- Customer-focused and committed to providing a positive service experience.
- Organised and able to manage multiple tasks while maintaining attention to detail.
- Patient and professional when handling customer concerns.
- Reliable, positive and willing to take responsibility for assigned tasks.
- Comfortable learning new systems, procedures and customer service processes.
- Eager to develop professionally and build a long-term career in customer service.
Requirements
No previous professional customer service experience is required for this trainee position. We are looking for candidates who demonstrate strong communication skills, reliability, a positive attitude and a willingness to learn.
Good spoken and written English, basic computer literacy and the ability to follow procedures accurately will be useful. You should be comfortable communicating with customers and colleagues and able to maintain a professional approach in different situations.
The role is suitable for graduates, career starters and individuals looking to transfer existing skills from retail, hospitality, administration, sales, events, marketing or other customer-facing environments.
Experience
Previous experience in relevant customer service, customer-facing, administrative, retail, hospitality, sales, marketing, operations, or related roles is beneficial but not essential, as full training will be provided.
What You'll Receive
- Competitive base salary plus performance-based bonuses.
- Comprehensive training and ongoing coaching.
- Clear career progression opportunities.
- Leadership development and mentoring.
- Recognition and reward programmes.
- Team socials and networking events.
- National and international travel opportunities.
- A supportive, collaborative, and inclusive working environment.
Career Development
This trainee position is designed to provide a strong foundation in professional customer service while helping you develop transferable skills in communication, problem-solving, relationship management and business operations.
Through structured training and practical experience, you will learn how to manage customer interactions, understand service procedures and contribute to customer satisfaction. You will also have opportunities to develop your confidence, organisation and professional communication skills.
As your experience and knowledge grow, you may take on additional responsibilities involving customer relationship management, team support, service coordination and operational activities. Your development can provide a pathway towards senior customer service, account management, supervisory and leadership roles.
Why Join Us?
Our approach to progression is based on performance, capability and commitment. As you gain experience, you can build towards positions with greater responsibility and leadership involvement. This makes the role particularly suitable for graduates, career starters and individuals looking to establish a long-term career in customer service.
We provide a supportive environment where trainees can develop through practical experience, structured learning and regular coaching. You will work alongside experienced colleagues and have opportunities to learn how effective customer relationships are built and maintained.
We believe professional growth comes from combining training with genuine responsibility. As you demonstrate reliability, initiative and strong customer service skills, you can take on broader responsibilities and work towards future opportunities within the organisation.
Apply Today
If you're ready to build a rewarding career with a company that invests in your professional growth, we'd love to hear from you.
Apply now to be considered for the Trainee Customer Service Representative position in Glasgow.
We are an equal opportunity employer and welcome applications from people of all backgrounds. Hiring decisions are made based on skills, qualifications, and business needs.
Equal Opportunity Employer
Pay: £14.00-£16.00 per hour
Benefits:
- Casual dress
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
