£29,500 plus non-contractual Tronc
Welcome to Marrable’s,an architecturally inspired London hotel.
A uniquely designed boutique hotel located right at the core of London’s creative neighbourhood,Clerkenwell.
From a luxurious suite to well-appointed and chic club rooms,all our bedrooms offer a quirky and very British home from home.
About The Role:
Welcome and assist late-arriving guests with check-in procedures,providing information about hotel amenities,policies,and emergency procedures.
Respond to guest inquiries and requests during the night shift,ensuring a positive and comfortable experience for all guests.
Monitor security cameras and conduct regular security rounds to ensure the safety and well-being of guests and the property.
Handle emergency situations calmly and efficiently,contacting appropriate personnel and authorities as needed.
Perform night audit procedures,including reconciling daily transactions,balancing accounts,and generating reports.
Troubleshoot and resolve any technical issues related to the front desk or security systems.
Communicate effectively with the day-shift staff,providing detailed reports on any incidents or noteworthy activities during the night.
Collaborate with other night staff,such as security personnel,to ensure a seamless and secure operation.
Adhere to all statutory requirements regarding,fire,security,food safety,health & safety and hygiene.
From time to time,you may be required to carry out duties outside the normal sphere of work as may be reasonable requested by Management.
Requirements:
- Previous experience in a night receptionist or similar role within the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to stay alert and focused during overnight hours.
- Strong problem-solving abilities and a proactive approach to guest and security issues.
- The role requires working overnight shifts,including weekends and holidays.
- Ability to stand and move for extended periods during the night shift.
What Awaits You at The Zetter:
Discounted Food & Drink in all Zetter Parlours·
Friends & Family Hotel Rates – 50% off for your favourite people
A paid day off on your birthday
A culture that values individuality,celebrates effort,and supports growth
We are an equal opportunity employer,and all applications will receive consideration for employment without regard to any protected characteristics by law.
