Salary negotiable depending on experience
Role Purpose
We are looking for an experienced and commercially driven Spa Manager to take full responsibility for the performance and development of our eforea Spa.
This is not simply a treatment or operational management role. The successful candidate will be responsible for growing revenue and profitability, increasing treatment and thermal utilisation, recruiting and developing therapists, improving booking conversion and delivering an excellent guest experience.
Key Responsibilities
- Take ownership of spa revenue, budget and profitability.
- Monitor treatment, thermal, retail and package revenue.
- Understand daily, weekly and monthly financial performance.
- Develop profitable packages, promotions and seasonal offers.
- Maximise treatment-room and therapist utilisation.
- Manage third-party business and understand commission implications.
- Ensure package pricing considers VAT, payroll, treatment costs, commissions and other costs.
- Ensure telephone calls and online enquiries are answered promptly.
- Monitor enquiry and booking conversion.
- Ensure missed calls and booking requests are followed up.
- Manage therapist recruitment and retention.
- Produce commercially effective rotas.
- Control payroll and agency usage.
- Maintain excellent guest and treatment standards.
- Manage stock, wastage and retail.
- Work with the wider hotel to develop spa, accommodation and F&B opportunities.
Key KPIs
- Revenue against budget
- Spa profitability
- Treatment and thermal revenue
- Therapist utilisation
- Payroll
- Booking conversion
- Third-party profitability
- Retail sales
- Guest satisfaction
- Therapist availability
Pay: Up to £40,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
Work Location: In person
