Job Summary
We are seeking a detail-oriented and proactive Service/Repairs Administrator to join our team. This role involves managing service and repair requests, coordinating with clients and technicians, and ensuring smooth operational workflows. The ideal candidate will possess strong organisational skills, excellent communication abilities, and familiarity with financial services and Salesforce. This position offers an opportunity to contribute to a dynamic organisation committed to delivering exceptional service standards.
Responsibilities
- Manage incoming service and repair requests via various channels, ensuring timely logging and categorisation.
- Coordinate appointments between clients and technical teams, maintaining clear schedules and follow-ups.
- Utilise Salesforce to track case progress, update records accurately, and generate reports as required.
- Liaise effectively with clients, providing updates on repair status and addressing any queries professionally.
- Analyse service data to identify trends, potential issues, or areas for process improvement.
- Support financial processes related to repairs, including invoicing, billing adjustments, and payment tracking.
- Collaborate with the technical team to ensure parts availability and efficient scheduling of repairs.
- Maintain organised documentation of all service activities in compliance with company policies.
Qualifications
- Proven experience in a similar administrative role within the financial services or technical support sectors is preferred.
- Proficiency in Salesforce or comparable CRM systems is essential.
- Strong communication skills, both written and verbal, with the ability to liaise effectively with clients and internal teams.
- Analytical skills to interpret data trends and contribute to process optimisation initiatives.
- Excellent organisational abilities with attention to detail in managing multiple tasks simultaneously.
- Ability to work independently whilst maintaining a collaborative approach within a team environment.
This position offers an engaging environment for motivated individuals eager to develop their skills within a professional setting dedicated to exceptional customer service.
Pay: £24,420.00-£35,525.52 per year
Benefits:
- Casual dress
- On-site parking
Work Location: In person
