Ascend proudly leads the UK market as the foremost manager of Build to Rent housing delivering award-winning services across a portfolio of over 10,000 homes. We are committed to providing an exceptional level of service to our clients, supported by robust operational standards and a professional, collaborative working environment.
Working Hours:
Core working hours are Monday to Friday, 8:45am to 5:30pm, with an early finish at 4:00pm on Fridays.
The Ideal Candidate
We are seeking an organised and proactive individual with proven experience in residential property management. You will have an understanding of property management processes and legislation, and be confident managing a varied portfolio in a fast-paced environment.
Working collaboratively with the wider team, you will play a key role in ensuring all property management responsibilities are delivered accurately, efficiently, and within required timeframes.
Exceptional customer service is essential. We are looking for someone who takes pride in delivering a professional and responsive service, consistently exceeds expectations, and approaches every interaction with care and integrity. A positive attitude, strong communication skills, and a commitment to going the extra mile are key to success in this role.
Responsibilities
- Managing a diverse portfolio of residential properties, ensuring smooth day-to-day operations.
- Acting as the primary point of contact for tenants, providing exceptional support and addressing all enquiries promptly and professionally.
- Handling any issues or concerns arising within the properties, ensuring swift and effective resolution.
- Overseeing all aspects of property maintenance, including liaising with contractors and suppliers, obtaining quotes, and scheduling work within agreed budgets and timelines.
- Administering tenancy agreements, ensuring compliance with legal and company standards.
- Managing tenancy deposits, including registration, return processes, and handling disputes in line with relevant legislation.
- Accurately updating the in-house property management system and associated platforms to reflect the latest tenancy and property information.
- Coordinating routine property inspections and maintenance schedules to maintain high standards across the portfolio.
- Collaborating closely with internal departments and the wider business to deliver a seamless property management experience.
Skill & Experience: At Ascend, we are committed to supporting the ongoing professional growth of our team through continuous training and development. Below are the key skills and experience we are seeking for this role:
Essential:
- Previous experience within the property industry.
- Solid understanding of property management processes and legal obligations.
- Proven track record of delivering outstanding customer service and a genuine willingness to exceed expectations.
- Proactive, positive, and solution-focused attitude.
- Confident user of property management software and general IT systems.
- Strong sense of integrity, reliability, and personal accountability.
Desirable:
- Propertymark (ARLA) accreditation or equivalent industry qualification (or willingness to work towards it).
The Benefits
- Competitive holiday allowance, increasing to 27 days over time, including a day off to celebrate your Birthday.
- Start your weekend early with a 4PM finish on a Friday.
- Paid time off for medical screenings.
- Enhanced company sick pay policy with service.
- Reduced Christmas operating hours.
- Contributory Pension Scheme for long-term financial security.
- Recognition programmes to acknowledge employees who display our Values & Behaviours.
- Enhanced Maternity/Adoption/Paternity Pay to support your family.
- Monthly lunch and company training sessions to meet the wider Ascend teams!
Pay: Up to £28,000.00 per year
Benefits:
- Additional leave
- Company events
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
Experience:
- Property management: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
