We're looking for an experienced and motivated leader who thrives in a fast-paced contact centre environment and is passionate about delivering excellent service. You'll be confident in managing teams, driving performance, and creating a positive culture where colleagues can succeed.
You will have:
- Previous experience in a Call Centre, Contact Centre, or Operational Management role.
- Strong leadership skills with the ability to coach, develop, and motivate teams.
- Experience managing performance against KPIs, service levels, and quality standards.
- A good understanding of workforce planning, resource management, and contact centre metrics.
- Excellent communication, problem-solving, and stakeholder management skills.
- Experience using contact centre technology, telephony systems, and performance reporting tools.
- A proactive approach, with a focus on continuous improvement and delivering outstanding patient and customer experiences.
A good standard of education is required, with a degree-level qualification desirable but not essential.
At Practice Plus Group, we’re proud to be one of England’s leading independent NHS providers, revolutionising Integrated Urgent Care (IUC) with a fresh, innovative approach. We bring together NHS 111 call centres, clinical assessment services, and urgent care to ensure patients get the right care at the right time, in the right place. We treat everyone, patients and colleagues alike, how we’d want to be treated, and we are always striving to do things better, together. We embrace diversity and work as one big team to create a high-quality, caring experience for all.
Please note, candidates are required to have full eligibility and unrestricted right to work in the UK. We are unable to offer sponsorship for this position. All offers of employment are contingent upon the receipt of satisfactory references and a DBS check.
