Job Title: Customer Service Advisor
Company: Fexco Property Services
Location: Salisbury
Type of Employment: Permanent, Full-Time or Part-Time (Flexible hours between 8:45-5:15) Hourly rate.
Introducing Fexco Property Services:
The Group currently consists of multiple property management brands, delivering property management services to over 100,000 homes across England and Wales. Our colleagues work on customer and client facing roles, as well as many other varied roles and skillsets, in a diverse, growing, and dynamic organisation and sector. We operate from multiple office locations throughout the UK, and we are part of the multi-national Fexco group, with products and services spanning multiple sectors and geographies internationally. For further information, please view our website: www.fexcopropertyservices.co.uk/
About this Role:
We’re seeking an enthusiastic Customer Service Advisor to join our busy Customer Service & Experience Team based at our Head Office in Salisbury. Working as part of our Front Line Customer Service Team you'll be our customers first point of contact, responding to contacts via telephone, email and customer portals initially with other contact channels planned to go live later in the year.
Some Responsibilities and Goals you’ll own:
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Working as part of a team, across all brands within the group, to ensure customer contacts are handled within the company service level agreements and to the highest standard.
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Escalating contacts that require specialist support as appropriate.
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Liaising with Property Managers regarding account queries from clients.
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Completing full and comprehensive call logs and notes
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Negotiating payment plans for property owners and bi-monthly payment reconciliations to ensure payments are made.
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Updating of accounts information on various systems
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Perform office management duties including managing post, ordering supplies, booking meeting rooms, and assisting with reception duties when required
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Manage administration inboxes, responding to messages and working with other functions to gather information where appropriate
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Conduct mail merges and assist with ad hoc administrative tasks and reports.
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Log complaints and facilitate the complaints process.
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Any other reasonable duties as requested by the Leadership Team
