Join a Team That’s Passionate, Dynamic, and Thriving!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
Work Model: Hybrid (combination of in-office and remote work)
Office Location: 389 Argyle St, Glasgow G2 8LR
Starting salary: £11.50 per hour
Job Title: Customer Service Representative
As a Customer Service Representative, you will interact with customers on a daily basis through various communication channels, in order to promptly respond to all inquiries in a courteous and efficient manner. You will provide information to customers and help when they are faced with problems or need information and maintain accurate records of interactions.
What You’ll Do:
- Inbound and outbound communications with customers through telephone / e-mail / chat / SMS / web-site.
- Provide top customer service to help our customers resolve their accounts and offer additional support.
- Understand our clients’ products and services to help find the best solutions for the customer.
- Document all customer interactions and payment arrangements accurately in the system.
- Collaborate with other team members to develop strategies for improving customer service efforts.
- Provide excellent customer service while adhering to company policies and regulations.
What We’re Looking For:
- Ability to work full-time (37.5 or 40-hours per week) year round.
- Office opening times Monday – Friday between 8:30am and 18:00pm.
- Experience in a customer service is highly desirable.
- Previous experience in finance or call center environment is an asset.
- Strong attention to detail and organizational skills.
- Excellent communication skills, both written and verbal.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Computer literate and proficient in using Microsoft Office Suite (Excel, Word).
Why Bill Gosling Outsourcing?
- Comprehensive Benefits: Spectrum – Full 24/7 Employee Assistance Programme; online Gym classes, wellbeing and health platform; various rewards and discounts through the platform. Referral programme to earn some extra cash. Birthday Holiday. Modern Apprenticeship programmes available.
- Career Growth: We’re committed to your development with on-the-job training, professional development, and opportunities for promotion.
- Supportive Culture: You’ll be part of a collaborative team where your voice matters, and ideas thrive.
- Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
- Rewarding Work: Help businesses grow while making a real difference in people’s lives!
Ready to be part of something great?
Apply today and let’s shape the future together!
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy located here: Privacy Policy - Bill Gosling Outsourcing, and consent to the collection, use, and storage of personal information in accordance with the policy.
Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Types: Full-time, Permanent
Pay: £22,425.00-£23,920.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work Location: Hybrid remote in Glasgow, G2 8LR
