We are on the lookout for a dedicated Customer Service Advisor to join our friendly team. We are eager to welcome someone who is passionate about customer service and thrives in a supportive environment. The preferred working hours for this role are Monday to Friday from 9:00 AM to 5:00 PM.
We value clear communication and excellent customer service above all else, so if you are someone who loves connecting with people and ensuring their needs are met, you'll fit right in.
We are a small family run company with a culture that puts our customers first, the successful candidate must be able to demonstrate good query management and communication skills. Here's a glimpse of what your day-to-day will look like:
- Making and receiving calls from existing customers.
- Liaising with suppliers and drivers to resolve customer enquiries.
- Inputting new contracts onto the system and arranging installation dates.
- Taking and processing customer’s janitorial orders.
- Managing and resolving customer queries on time and responsively via telephone or email.
- Collaborate with other team members to ensure a seamless customer experience
- Maintain and update the customer database.
- Social media posting to social websites.
- Administration support for inbound sales advisor and covering if required.
- Working as part of a small team, from managing our customer requirements to preparing products for dispatch as and when required to managing drivers route planning.
Skills & Experience
- Strong communication and interpersonal skills. A friendly manner with a positive, proactive attitude.
- Professional written communication.
- Ability to control a call to get to the root cause of a problem and offer a solution.
- Good understanding of IT equipment, Microsoft office applications and telephone systems.
We are a family-run business that prides itself on maintaining a relaxed, casual working environment where everyone feels part of the team.
Please apply or send your CV to [email protected]
Job Type: Full-time
Pay: From £25,350.00 per year
Benefits:
- Free parking
- On-site parking
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
