Overview:
We are seeking a friendly and professional Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive guest experience. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Must be available to work midweek & weekends, various shifts 7-3 & 3-11 on a rotational basis
Duties:
- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate guest records and ensure confidentiality of personal information
- Assist with reservations, cancellations, and modifications as needed
- Process payments and maintain cash handling procedures
- Answer phone calls in a polite and professional manner
- Assist with administrative tasks such as filing, data entry, and email correspondence
Requirements:
- Previous experience in a hotel or hospitality setting is preferred
- Excellent communication skills with fluency in multiple languages is a plus
- Strong customer service skills with the ability to handle difficult situations calmly and effectively
- Proficient computer skills including knowledge of hotel reservation systems
- Professional phone etiquette with the ability to handle high call volumes
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong attention to detail and accuracy in handling guest information
We offer competitive pay based on experience along with opportunities for career growth within our organization. If you are passionate about providing exceptional guest service and thrive in a dynamic hospitality environment, we encourage you to apply for the position of Hotel Receptionist.
Job Types: Part-time, Permanent
Pay: £12.71 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
Experience:
- Hotel reception: 2 years (required)
Work Location: In person
