Overview
Key Responsibilities
We are a Healthcare Improvement Scotland-registered aesthetics and wellness clinic based in Stirling, delivering a comprehensive range of injectable treatments, skin health programmes, weight management services, and advanced diagnostic testing. We are looking for a warm, organised, recent school/college leaver to join our team as a Business and Administration Modern Apprentice.
No experience required as full training will be given and the successful candidate will be enrolled onto a Business and Administration SCQF level 6 qualification.
Client-Facing & Front of House
- Answer all incoming phone calls promptly and professionally
- Greet and check in clients arriving for appointments
- Manage the clinic email inbox, responding to enquiries in a timely, professional manner
- Handle client queries regarding treatments, pricing, and aftercare (escalating clinical questions to the appropriate practitioner)
- Manage social media/website enquiries and messages where required
- Handle client complaints or concerns calmly, escalating to the Clinic Director where necessary
- Bookings & Scheduling
- Manage the appointment booking system, including bookings, rescheduling, and cancellations
- Send appointment confirmations and reminders to clients
- Coordinate practitioner diaries to maximise clinic efficiency and minimise gaps
- Manage waiting lists and follow up on cancellations to fill availability
Pay: £15,000.00-£20,000.00 per year
Work Location: In person
