Supervised by the Senior Technologist and Chief Technician, this post will work as part of the Clinical Engineering Department providing repair, calibration and maintenance to a wide range of medical, diagnostic and therapeutic equipment. The Department is constantly developing and improving on its services to ensure the availability of clinical equipment around the Trust (such as infusion devices, pressure relieving mattresses and patient monitoring equipment).
The post holder will:
1. Provide technical support through carrying out servicing, inspection and repair / maintenance, calibration, safety and acceptance testing on a range of delicate and sensitive medical equipment, requiring high levels of dexterity and coordination, along with a use of sensory skills and precision tools.
2. Ensure that equipment is readily available to service users.
3. Ensure the prompt delivery of requested items to service users and collect items
4. as required.
5. Clean and decontaminate equipment between return and reissue.
6. Provide administrative support to the team including updating job and device records in the medical equipment management database.
7. Support with the procurement, the associated record keeping and the administering of the calibration of test equipment, escalating to Senior colleagues for more complex scenarios as required.
8. Adopt and promote a customer focused culture, understanding customer requirements and ensuring that complex and sensitive communication to service users and patients is appropriate, timely and effective.
9. Demonstrate their own duties to other members of the team for a shared and continual learning experience and training of new and developing colleagues
Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
1. Duties include:
1. To provide day-to-day technical support, working primarily unsupervised for much of the day.
2. Carrying out regular (at least daily) rounds to collect equipment no longer in use; negotiating with clinical users to ensure equipment is not required.
3. The post holder will be required to cover a wide geographical area. A flexible approach is essential, including the ability to undertake occasional overnight stays where the scheduled work plan extends beyond a single day.
4. Cleaning and disinfecting equipment before it is put back into use – using knowledge of cross-infection risks and infection control policies and procedures.
5. Carrying out functional tests, identifying faulty equipment, logging the fault on the equipment management database.
6. Rectify equipment faults. Undertake repairs on mechanisms to component level.
7. Check that equipment performs to manufacturer’s specifications
8. Carry out calibration, quality control and safety testing.
9. Advise on equipment specification, evaluation and selection to support with compliant and robust procurement. Supporting at clinical evaluation trials / open days.
10. Report problems associated with user error to the medical device training team.
11. Assist with ensuring all requests, deliveries and collections are logged into the computerised equipment management system so that the loan status of all equipment is kept updated. This includes logging out-of-hours loans.
12. Carrying out planned preventative maintenance (PPM) on a range of clinical equipment, using test equipment, to ensure that manufacturers’ functional and safety specifications are met.
13. Negotiating with service users to ensure that equipment is available for PPM.
14. Provide technical support to assess the performance, diagnose faults and carry out repairs to a range of clinical equipment and medical devices using a range of appropriate techniques.
15. Rectify equipment faults to component level, with more complex faults referred to senior colleagues as required.
16. Carry out electrical safety tests to identify any potentially hazardous equipment.
17. Carry out repairs in isolation rooms under the Trusts Infection Control Policies and Clinical Guidelines.
18. Carry out acceptance testing and commissioning of new equipment and decommissioning of end-of-life equipment, in accordance with departmental and Trust policies and procedures.
19. In consultation with senior clinical technologists, identifying potentially hazardous symptoms and faults when in clinical areas or in talking to clinical staff.
20. Provide technical support to users of clinical equipment. This will involve giving advice on the operation of equipment to clinical users at the point of use.
21. To keep accurate and complete technical records of work performed. In particular to ensure that the equipment management database is accurately and consistently maintained, with work being logged as it progresses, until completion.
22. To take responsibility for all tools and equipment within the post holder’s care. Ensure workshop facilities are kept clear and well-organised, tidy and presentable consistent with the Trusts policy and procedures.
23. To keep the Equipment area well organised, tidy and presentable, consistent with the storage of patient-connected equipment and in readiness for visits from service users and auditors.
24. Monitor stocks of appropriate components and spares, identifying the need to procure parts or services as necessary and investigating potential suppliers through to quote request.
25. The post holder will be required to travel to various sites across the Trust. Company vehicles are available for travel and for the transportation of equipment to and from sites. The post holder will also be required to maintain appropriate business use insurance on their personal vehicle, to ensure adequate service provision in the unlikely event that use of a Trust vehicle is not possible.
2. Professional
The post holder will:
1. To participate in Continuing Professional Development as part of personal development. In particular:
2. To develop and maintain current knowledge of the use and maintenance of a range of clinical equipment.
3. To keep abreast of clinical and technical developments in Clinical Engineering.
4. To attend relevant meetings, seminars, developmental activities and training courses as directed by the Chief Technician.
5. To provide cover for other members of the section so that absence does not prejudice the service.
6. The post holder must, at all times, carry out his/her duties with regard to all statutory and professional regulations and local rules, including health and safety, quality and risk management. The post holder will support the risk assessment of work activities.
7. The post holder will be required to undertake duties at any location within the Trust, or at sites where Clinical Engineering has contractual obligations in order to meet the service needs.
8. To take responsibility for, prioritise and manage own work in accordance with Team Leader’s direction, departmental procedures, objectives and shared priorities.
9. To ensure all activities are carried out within the requirements of the quality management system.
10. To develop communication skills and occasionally give informal presentations to other members of the department or clinical staff.
11. To occasionally informally deliver basic training to individual staff or small groups (doctors, nurses, allied health professionals, technical staff etc.) in the operation and care of medical equipment and the operation of the Clinical Equipment.
3. Organisational
The post holder will:
1. To manage the condition and performance of equipment and other resources within the post holder’s care, escalating issues to the Team Leader or Service Manager.
2. To receive feedback from service users and to propose improvements to own and team’s working policies, practices and procedures.
3. To maintain the Equipment database to ensure equipment can be tracked and effectively managed. This will require generating reports showing items on loan and those available for loan.
4. To ensure that all administrative duties arising from the day-to-day working of the equipment are carried out in a timely manner.
5. To oversee the administration associated with ensuring that test equipment is calibrated in accordance with requirements in the Quality Management System.
