Job Ref: PRO1186
Branch: Mercure Haydock
Location: Mercure Haydock, Saint Helens
Contract type: Casual
Hours: Part Time
Posted date: 20/07/2026
Closing date: 20/08/2026
We are seeking a personable and skilled FB to join our team. As a FB operative you will be responsible for serving Food and beverages to guests in a friendly and professional manner, ensuring that each experience is memorable. The ideal candidate will have a passion for mixology, excellent customer service skills, and the ability to handle a busy environment with ease. Successful candidates will thrive in a fast-paced setting, enjoy interacting with guests, and be enthusiastic about crafting signature cocktails.
Objectives of this role
- Act as the face of the hotel, engaging with guests while providing exceptional service
What You'll Do:
- Welcome and engage with guests to ensure a top-tier dining experience.
- Take and serve food and beverage orders with efficiency and professionalism.
- Maintain cleanliness and organization in all service areas.
- Process payments accurately and follow cash-handling procedures.
- Assist with banquet events, conferences, and catering services.
- Uphold food safety and hygiene regulations at all times.
- Handle guest inquiries and concerns promptly and professionally.
- Collaborate with kitchen and bar staff for seamless service operations.
- Recommend menu items and upsell food and beverage offerings.
What We're Looking For:
- Previous experience in food and beverage service (preferred but not required).
- Excellent communication and customer service skills.
- Ability to multitask and work efficiently under pressure.
- Knowledge of food safety and hygiene regulations.
- Professional appearance and positive attitude.
- Flexibility to work shifts, weekends, and holidays.
Responsibilities
- Interact with guests, taking orders and answering any questions about the FB menu
- Maintain cleanliness of the bar area, including cleaning glasses and equipment
- Ensure compliance with all food and beverage regulations
- Upsell drink specials and hotel packages when appropriate
- Communicate effectively with hotel staff to ensure seamless guest experiences
- Track and manage bar inventory and supplies
- Handle guest concerns and complaints professionally
Skills and qualifications
- Strong verbal communication and interpersonal skills
- Exceptional customer service abilities
- Knowledge of various types of drinks and beverages
- Ability to multitask and remain organized in a fast-paced environment
- Problem-solving mindset with the ability to handle high-pressure situations
- Ability to work well within a team
Preferred qualifications
- Prior experience in FB or hospitality
- Flexible availability, including weekends and holidays
At Mercure Haydock Hotel, we believe exceptional hospitality starts with exceptional people—and that begins with creating a workplace where you can thrive.
From weddings and celebrations to conferences, business events and weekend getaways, no two days are ever the same. Our team takes pride in creating memorable experiences for every guest, and we're just as passionate about creating a workplace where our people feel supported, valued and inspired to succeed.
Whether you're launching your hospitality career or taking the next step, you'll join a welcoming team where your ideas matter, your development is supported and your contribution is recognised. As part of a growing hospitality group, you'll have the opportunity to learn new skills, take on new challenges and build a long-term career.
Our hotel is home to 137 bedrooms, Beechers Restaurant, a lively lounge bar, extensive conference and banqueting facilities, a leisure club with swimming pool and gym, and a busy calendar of weddings, celebrations and corporate events. It all adds up to a fast-paced and rewarding environment where no two shifts are ever the same.
If you're someone who enjoys making people feel welcome, loves working as part of a team and wants to grow in an environment where your potential is recognised, we'd love to hear from you.
Bring your personality. Build your future. Create unforgettable experiences with us.
