Job Summary
We are seeking a friendly and professional Hotel Receptionist to join our team. The successful candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming environment. This role involves managing guest check-ins and check-outs, handling reservations, and addressing guest enquiries with courtesy and efficiency. Multilingual skills and hospitality experience are highly valued to enhance guest satisfaction and support a diverse clientele. The position offers an excellent opportunity to develop your career within the hospitality industry.
Duties
- Greet guests warmly upon arrival and assist with check-in procedures
- Manage guest reservations, cancellations, and modifications accurately using the booking system
- Handle guest enquiries via phone, email, or in person with professionalism and courtesy
- Provide information about hotel facilities, local attractions, and services to enhance guest experience
- Process payments efficiently and issue receipts or invoices as required
- Coordinate with housekeeping and maintenance teams to ensure rooms are prepared to standard
- Maintain a tidy and organised reception area at all times
- Address guest concerns promptly and escalate issues when necessary to ensure satisfaction
- Support administrative tasks such as data entry, filing, and reporting as needed
Experience
- Previous experience in hotel reception or customer service roles is preferred but not essential; training will be provided
- Strong communication skills, including phone etiquette and interpersonal abilities
- Multilingual or bilingual capabilities are advantageous for serving a diverse guest profile
- Knowledge of hospitality standards and guest services practices is desirable
- Ability to remain calm under pressure and handle multiple tasks efficiently
- Organised with excellent attention to detail to ensure smooth daily operations
This role offers an engaging environment within the hospitality sector, ideal for individuals passionate about delivering outstanding guest experiences. The position requires a professional attitude, adaptability, and a genuine enthusiasm for assisting others.
Pay: £13,220.00-£14,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
