We’re looking for an experienced Client Services Manager or Marketing Account Manager with agency experience and a proven track record for building long-term client relationships.
If this sounds like you, there’s an opportunity to join our award-winning digital marketing agency Sowden & Sowden. Working across a diverse portfolio of clients, we’re looking for a confident, organised and proactive marketing professional with at least 3-4 years’ experience and the ability to manage multiple projects with ease.
You’ll help us bring our strategic campaigns to life across a range of sectors and disciplines and you’ll be a problem solver, glass half full kind of person with an innovative mindset to help us grow and develop our existing clients.
This role offers a clear pathway for career progression, with opportunities to develop your strategic client leadership skills, take ownership of larger and more complex accounts and progress into an advanced position as the agency continues to grow.
Your day-to-day
You’ll be responsible for being the central point of contact for a range of clients, ensuring they get the best possible service, as well as creating and interpreting briefs, planning work into our production department, working with our creative studio and managing projects end-to-end to meet tight deadlines whilst maintaining our excellent standard of work.
We’re looking for someone who can forge strong relationships, both internally and externally with experience of working within a fast-paced environment e.g. experience in a marketing department or as in-house as a marketing manager, however it will be most advantageous for the candidate to have direct digital marketing agency experience.
Why join the Sowdens team?
Sowden & Sowden is an award-winning creative and digital agency in Yorkshire with over four decades of experience, an established track record and a portfolio of long-standing local, national and international clients.
This is a great opportunity for someone to make their mark and work in a superb Yorkshire location with a very talented and happy team. Not to mention a competitive earning capacity and benefits
What’s in it for you…
- UNRIVALLED career development and training investment
- HIGH earning capacity with bonuses and pay reviews
- PERKS and REWARDS including birthday off and team socials
- UNIQUE office in a renovated 19th-century coach house
- FREE parking and excellent transport links
- VIBRANT, friendly, collaborative team culture
- FLEXIBLE working options
- OVER 40 years of stability and growth
You’ll have the following skills…
- Experience developing and maintaining strong client relationships, negotiating effectively and delivering the best possible outcomes for clients
- A commitment to providing exceptional client service, always going the extra mile to exceed expectations
- Broad marketing knowledge across different audiences, sectors and communication channels
- Experience in marketing strategy, campaign planning, proofing, copywriting, creative thinking, campaign delivery and reporting
- Experience supporting the delivery of digital marketing activity and web-based projects would be advantageous
- A collaborative approach with the ability to manage your own workload, priorities and deadlines effectively
- Confidence working with senior stakeholders and presenting updates and recommendations at director level
- Strong organisational skills, attention to detail and the ability to manage multiple projects simultaneously
What you’ll be doing
- Act as the day-to-day contact for a portfolio of clients, building trusted relationships and delivering an exceptional client experience
- Develop a deep understanding of your clients’ organisations, audiences, objectives and challenges
- Manage marketing projects and integrated campaigns from initial brief through to delivery, ensuring work is completed on time, on budget and to the highest standard
- Lead client meetings, status calls, campaign reviews and regular communications, ensuring clients remain informed and engaged throughout projects
- Develop clear, strategic briefs and work closely with our creative, digital and production teams to deliver effective marketing solutions
- Present campaign plans, creative ideas, results and recommendations with confidence
- Support the planning and delivery of campaigns across social media, content, PR, branding, advertising and digital channels
- Spot opportunities to grow client accounts, introduce new services and add value through fresh thinking and proactive recommendations
- Contribute creative ideas and strategic thinking that help clients achieve their objectives and drive long-term success
Digital & marketing understanding
You don’t need to be a digital specialist – we have a dedicated Digital team to support our clients – but you’ll need a good understanding of the wider marketing landscape and how different channels work together.
- A broad understanding of the role digital marketing plays within an integrated marketing strategy
- Ability to understand client objectives and help translate them into effective digital and social media briefs
- Confident reviewing digital activity and asking the right questions to ensure it aligns with client goals
- Strong collaborator who enjoys working alongside specialists to deliver the best outcomes for clients
AI and innovation
- You must be curious about emerging technologies, and the role AI can play in modern marketing
- Confident using AI tools to support research, planning and productivity
- Open to learning new technologies and identifying opportunities to improve client campaigns and internal ways of working
- Excited by innovation and bringing fresh thinking to clients
Discover more about Sowdens
From award-winning campaigns and client success stories to agency news, team wins and industry insights, explore our work and discover what life at Sowdens is really like.
Ready to join the team
We’d love to hear from you. Please send your CV, covering email and any supporting portfolio or examples of your work to [email protected].
