Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.
We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. Weare committed to training and development, and we encourage a healthy work-life balance.
We offer the rewards and benefits that make it a great place to work.
People like you
We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.
We are committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff and volunteers to share this commitment. This post is subject to a Basic DBS check.
The intention is for the postholder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, hybrid and office working is also available.
About WDC, the team and the Role
You will take a lead role in coordinating the conversion of the Council’s analogue telephone network to digital services. This will include liaising with telephone line owners, arranging visits with contractors, working with telephony providers, maintaining project information and helping ensure that upgrades are completed smoothly and to deadline.
You will also support the wider ICT Infrastructure team, assisting with infrastructure administration, documentation, invoicing, problem resolution and changes relating to systems such as Windows Server, backups, VMware and Cisco networking technologies.
Warwick District Council is looking for an organised, proactive and customer-focused ICT Infrastructure Support Officer to join our Customer and Digital Services team on a temporary12-month basis.
This is an excellent opportunity to play a key role in an important infrastructure project, supporting the Council’s move from analogue PSTN telephone lines to digital telephony. The postholder will help plan, coordinate and deliver the upgrade of telephone and broadband lines across Council sites, working closely with internal service areas, ICT colleagues and external suppliers.
Main responsibilities
Coordinate and support the migration of the Council’s PSTN telephone network from analogue to digital services.
Liaise with internal service areas, telephone line owners, contractors and external telephony providers to plan and schedule upgrade activity.
Maintain accurate records, documentation and project information to support the delivery of the digital telephony programme.
Support ICT Infrastructure colleagues with infrastructure administration, problem resolution and changes.
Assist with documentation, invoicing and general administration for the Infrastructure team.
Travel to Council sites across the district to meet contractors and support implementation activity.
We are looking for someone who is well organised, confident communicating with a range of people and able to manage competing priorities. You will have experience of ICT support and an understanding of telephone lines, broadband services and related setup, billing and support arrangements.
You will need to be comfortable working with both technical colleagues and non-technical service users, and able to build positive working relationships with internal and external partners. Experience of project coordination, meeting deadlines and delivering good customer service will be important.
You should be educated to at least two A levels, including one in an ICT subject, and have 1–2 years’ experience in ICT support. Knowledge of ICT infrastructure technologies and project management experience would be an advantage.
37 hours per week - 12 month fixed term contract
You will need access to private transport and be able to regularly travel across the district to meet appointments with telephony suppliers and other ICT remote site tasks. The council will reimburse up to 55 pence per mile claimed.
Overview of team
You will be working within the ICT Services Infrastructure Team who manage the council's telephony, networks, servers, backups and databases. This post will be mainly supporting the upgrade of the Council's telephony and broadband circuits across the district.
Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.
We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. Weare committed to training and development, and we encourage a healthy work-life balance.
We offer the that make it a great place to work (if you are applying for a Casual position these do not apply).
People like you
We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.
If you have any questions or wish to have an informal discussion, please contact:
Name: Richard Bates
Job Title: Infrastructure Manager
Email: [email protected]
Telephone: 01926 456657
Closing date: 14/08/26
Interview dates: 26th August and 27th August
Internal applicants only: please note if you are applying for a secondment position, you must seek approval from your current line manager before applying.
If you are unable to apply using the 'Apply' button, please contact HR Support [email protected] including your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.
As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the essential criteria for the post. By ‘essential criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification. To be considered under the Guaranteed Interview Scheme (GIS), applicants must disclose that they have a disability and would like to be considered for the scheme.
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application or recruitment process or upon appointment, please contact [email protected] and we will make every effort to meet your specific requirements.
