Customer Service Representative
Location: Oldham
Temporary / Fixed Term – 3 Months+
Potential for Extension & Permanent Opportunity
Rate of pay: £13.71 per hour
37.5 hours per week | Monday – Friday | 8:00am – 4:00pm
Flexible working hours may be available
About the Role
We are currently recruiting for a Customer Service Representative to join our client's busy Customer Service team in Oldham on an initial 3-month temporary/fixed-term contract, with the potential to extend to 6 months and potentially lead to a permanent position.
This is an excellent opportunity for an experienced Customer Service professional to join a supportive team during an exciting period of business change and development.
The successful candidate will provide a high standard of customer service, building positive relationships with customers and colleagues while ensuring queries and requests are dealt with efficiently and professionally.
Key Responsibilities
- Act as a key point of contact for customers, providing a friendly and professional service.
- Respond to customer enquiries via telephone, email and other communication channels.
- Deal with customer queries and resolve issues promptly and effectively.
- Process customer orders, requests and information accurately.
- Maintain accurate customer records and update internal systems.
- Liaise with internal departments to ensure customer requirements are met.
- Follow up on outstanding queries and ensure customers are kept informed.
- Build and maintain positive relationships with customers.
- Handle information accurately and confidentially.
- Work as part of the wider Customer Service team to achieve departmental objectives.
- Provide a consistently high level of customer service and professionalism.
About You
We are looking for someone who is:
- Customer-focused and genuinely enjoys helping people.
- Confident and professional when communicating with customers.
- An excellent verbal and written communicator.
- Comfortable using computers and a variety of IT systems.
- Organised, reliable and able to manage multiple tasks.
- Personable, approachable and a strong team player.
- Confident dealing with customer queries and resolving problems.
- Able to work accurately and maintain attention to detail.
- Adaptable and comfortable working within a changing business environment.
- Previous Customer Service experience is desirable.
What's on Offer?
- £13.71 per hour
- 37.5 hours per week
- Monday–Friday, typically 8:00am–4:00pm
- Some flexibility around working hours
- Initial 3-month temporary/fixed-term position
- Potential to extend to 6 months
- Potential permanent opportunity for the right person
- Opportunity to develop your skills within an established Customer Service team
The Ideal Candidate
This role would suit an experienced Customer Service Representative who is looking for a new opportunity, as well as someone with strong transferable customer-facing experience who is confident using IT systems and communicating with customers professionally.
If you're personable, customer-focused, organised and looking for a role that could develop into something permanent, we'd love to hear from you.
Sure Start Staff act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities.
Pay: £13.71 per hour
Work Location: In person
