ID 3940
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The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate’s name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.
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Vacancy details
Vacancy title
Application Support Engineer (SharePoint)
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Closing date
21/08/2026, 16:00
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Advertising basis
Permanent
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Actual starting salary
A starting salary of £37,111 will be offered to the successful candidate
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Salary range or pay band
HEO £37,111 to £45,378
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Allowances
No
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Work pattern
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
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Group
Operational Effectiveness Group
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Directorate
DDaT
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Branch
IT Services
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Location (s)
Pan Wales
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‘Pan Wales’ means the post holder can be based in any Welsh Government office, subject to business needs. Roles based outside Wales, including London, are not available unless explicitly stated in the advert.
A list of the Welsh Government’s offices can be found on www.gov.wales/welsh-government-offices. Please note it may not always be possible to accommodate a preference for a specific office location.
The post holder’s travel from their home to their assigned Welsh Government office is considered their ‘ordinary commute’ and must be done in their own time and at their own cost.
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Purpose of post
Welsh Government
The Welsh Government delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online and has a vision (outlined in the Digital Strategy for Wales) of improving the lives of everyone through collaboration, innovation and better public services.
To achieve this vision, the Welsh Government needs specialist digital, data and technology skills across all departments in the organisation to improve the services and policies we develop for Welsh citizens.
For more information about the benefits of making a difference with us, please see the Employee Benefits Pack.
Team/Division Overview
With significant fresh investment and an appreciation for the difference that a strong development/support capability can make, we are looking to review and refresh our approach to the development of internal and public-facing applications, and we want to build momentum with teams focussed on delivering that capability.
At the same time, we’ve consolidated support for key corporate applications under the Chief Technology Officer and are designing a new Application Support function to ensure that we can support each platform effectively. This function includes resource focussed on SharePoint.
Job Role
This post is mapped to the Application operations engineer role in the DDaT Profession Capability Framework. Follow the link to understand the role and the required skills.
The Application Support Engineer (SharePoint) is responsible for the reliable operation, configuration and support of SharePoint Online and related Microsoft 365 collaboration services. The role provides technical advice, guidance and hands-on support to business users, ensuring SharePoint services are secure, performant, and meet organisational needs.
Working within Application Support you will manage day-to-day service activities, support change and continuous improvement, and act as a key interface between technical teams and business stakeholders.
We are looking for people who are:
Customer focused with a commitment to delivering reliable, responsive services
Proactive team players who are eager to learn, solve problems, and improve user experience
Clear and confident communicators who can support a wide range of users
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Key tasks
Your main day to day responsibilities will include:
Administer and support SharePoint Online, ensuring the service is secure, reliable, and performing in line with organisational standards
Act as a key liaison with the 365 engineering team, coordinating support, escalation, and dependency management where SharePoint services interact.
Provide 2nd/3rd line support, diagnosing and resolving incidents and service requests in line with ITIL practices.
Monitor service health, performance and usage, proactively identifying and addressing issues.
Manage permissions, access controls and site lifecycles including provisioning, ownership changes, archival, and decommissioning in accordance with security and information governance policies.
Act as a technical adviser to business users, translating requirements into effective SharePoint solutions.
Provide guidance on best practice use of SharePoint for collaboration, document management and information sharing.
Support business-led changes, including new site requests, information architecture, and content management approaches.
Produce and maintain clear technical and user-facing documentation, guidance and knowledge articles.
Configure SharePoint features, templates, metadata, and integrations to meet operational and business needs.
Support the implementation of changes, updates and improvements, including Microsoft 365 roadmap features.
Contribute to service improvement initiatives, automating repeatable tasks where appropriate (e.g. using PowerShell).
Ensure changes are assessed for impact, tested, documented and implemented safely.
Apply security controls, retention policies and permissions aligned with organisational and regulatory requirements.
Work closely with architects, developers, service managers and other operations engineers.
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Development opportunities
As a member of the Digital, Data and Technology profession in Welsh Government you will have access to a range of learning and development opportunities.
You will have the opportunity to work on various projects and engage with colleagues at all levels from within the profession and business areas across the organisation.
Welsh Government is supportive of your learning and development and has a range of training and opportunities available including a suite of online training, coaching and mentoring and short-term experience placements which you will be able to take advantage of depending on your learning and development needs and discussions with your line manager.
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Other vacancy related information
A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.
Candidates who successfully demonstrate that they meet the minimum Criteria will be invited to interview. You will receive a technical scenario for you to prepare a response ready for your interview. The technical scenario and instructions will be emailed to you 5 days before your interview.
For candidates with the same score, merit order will be determined on:
Experience 1 – Practical experience of supporting and administering SharePoint Online in a production environment
Experience 2 - Extensive experience providing technical support and advice to non-technical users.
Hybrid Working:
Under Hybrid working we operate blended remote / office attendance, some regular face to face office attendance is a requirement of the role.
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Vetting level
SC - Candidates applying for a role that requires SC clearance must have normally resided in the UK for a minimum of the last 5 years
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Number of posts
1
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Contact point for further information regarding the post
[email protected]
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