About Us
We are a busy and customer-focused restaurant committed to delivering exceptional food, service, and guest experiences. We are seeking an experienced and motivated Restaurant Manager to lead our team, drive operational excellence, and ensure outstanding customer satisfaction.
Role Overview
As Restaurant Manager, you will be responsible for overseeing the day-to-day operations of the restaurant, managing staff performance, maintaining high service standards, and ensuring profitability while creating a positive working environment.
Key Responsibilities
- Oversee daily restaurant operations to ensure smooth and efficient service.
- Maintain high standards of food quality, presentation, cleanliness, and customer service.
- Ensure compliance with company policies, health & safety regulations, and food hygiene standards.
- Manage opening and closing procedures and cash handling processes.
- Monitor stock levels and coordinate ordering to minimise waste and control costs.
Team Leadership
- Recruit, train, supervise, and develop restaurant staff.
- Create and manage staff rotas to meet business needs and labour budgets.
- Conduct performance reviews and provide coaching and support where required.
- Foster a positive, motivated, and professional team culture.
- Handle employee relations matters fairly and professionally.
Customer Service
- Ensure guests receive a welcoming and exceptional dining experience.
- Respond promptly and effectively to customer feedback and complaints.
- Build customer loyalty by maintaining high service standards.
- Monitor online reviews and identify opportunities for improvement.
Financial Management
- Monitor sales, labour costs, and operational expenses.
- Work towards achieving revenue and profitability targets.
- Analyse business performance and implement improvement strategies.
- Prepare reports and provide updates to senior management.
- Support local marketing initiatives and promotional activities.
Compliance & Standards
- Ensure compliance with UK food safety, licensing, employment, and health & safety regulations.
- Maintain accurate records relating to food safety and staff training.
- Ensure all team members follow company procedures and legal requirements.
Requirements
- Previous experience as a Restaurant Manager, Assistant Manager, or similar hospitality management role.
- Strong leadership and people management skills.
- Excellent communication and customer service abilities.
- Good understanding of restaurant financial controls and budgeting.
- Knowledge of UK food hygiene and health & safety regulations.
- Ability to work flexible hours, including evenings, weekends, and bank holidays.
- Strong problem-solving and organisational skills.
Desirable
- Personal Licence Holder qualification.
- Food Safety Level 3 certification.
- Experience managing high-volume restaurant operations.
Pay: Up to £34,000.00 per year
Work Location: In person
