Job Description
Plan for and achieve commercial success for the business. Focus on customers to determine, review and manage their requirements, communicate and process enquires and orders. Inform the business of opportunities and work for planning purposes.
Objectives
Team Objectives Plan for and Achieve Commercial Success - Develop and execute customer-based Sales and Support Services Plans which collectively achieve our revenue and margin targets as set out in our 5-year Strategic Objectives
Your main objectives will be to increase communication with customers about progress on their projects and SOPs as well as their training and upkeep requirements. Share good-practise and new development news. Handle specific customer communication, responses and bids, acting as the main Point of Contact for that customer, issuing them controlled pricing, product and service information. Manage all post-delivery requirements including warranty and further contractual obligations.
Coordinate Support Services emails, work to continuously improve personal and overall business performance and quality and maintain standards for Health and safety.
Responsibilities
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Assist with achieving the Team Objectives
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Report progress towards Objectives
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Be the main Contact Point for designated customers
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Support the wider Support team, organising diary, organising overseas assistance
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Work with other managers and team leaders to achieve the objectives of the business and department, promoting company values.
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Coordinate Support Services emails.
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Work to continuously improve personal and overall business performance and quality
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Maintain standards for Health and safety
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Proven experience using ERP System (EPICOR)
Company Benefits:
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Pension Scheme*
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Life Assurance*
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Birthday Leave*
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Electric Car Scheme*
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Buy an extra 5 days Holiday*
- Company Terms and Conditions Apply
