Parts Centre Administrator (Aftersales)
Location: Telford, Shropshire
Department: Parts Centre
Contract: Permanent, full-time
Hours: 09:30 – 17:45, Monday to Friday
Salary: £29,000 – £30,000 depending on experience
Start date: Immediate, where possible
The Opportunity
We are working with a large, well-established manufacturing business in Telford to recruit a Parts Centre Administrator into their aftersales operation. This is a permanent role at the heart of a busy Parts Centre, supporting a UK-wide network of end users and service partners who rely on fast, accurate parts supply to keep machinery running.
It will suit someone who enjoys a varied, customer-focused administration role and is comfortable working at pace across email, telephone and an ERP system.
Key Responsibilities
- Managing a busy shared inbox, prioritising and responding to enquiries in a timely and professional manner
- Handling inbound telephone calls from end users and service partners across the UK
- Accurately entering and processing parts orders on the company's ERP system (Microsoft Dynamics 365 / AX)
- Reading and interpreting machine parts lists and technical diagrams to help customers identify the correct parts
- Liaising with internal departments to resolve queries on availability, lead times and order status
- Maintaining accurate records and order documentation throughout the process
- Providing occasional picking and packing support during peak periods and to cover holiday absence
- Supporting the wider Parts Centre team with general administrative duties as required
Duties are not limited to those listed above.
About You
Essential
- Previous experience in an administration, customer service, internal sales or parts/aftersales environment
- Confident telephone manner and strong written communication skills for customer-facing email
- Comfortable working with an ERP or order processing system, with a high level of accuracy and attention to detail
- Able to prioritise a high volume of enquiries and manage competing deadlines
- A practical, hands-on approach and willingness to support the warehouse team when needed
- Good working knowledge of Microsoft Office, particularly Outlook and Excel
Desirable
- Experience using Microsoft Dynamics 365 or AX
- Background in manufacturing, engineering, automotive, plant or a similar technical parts environment
- Experience reading parts lists, exploded diagrams or technical schematics
- Understanding of aftersales or spare parts supply chains
Why Apply
- Permanent, stable role with a large and established manufacturer
- Friendly, team-oriented Parts Centre with genuine variety day to day
- Sociable working hours with no weekend requirement
- Opportunity to build technical product knowledge within an aftersales function
How to Apply
To apply, please submit your CV. Suitable candidates will be contacted to discuss the role in more detail.
PERM1
Pay: £29,000.00-£30,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
