About us
Taz Restaurant and Bar is a small business in Essex, CM3 8DY. We are professional, fast-paced and customer-centric.
Our work environment includes:
- Food provided
- On-the-job training
- Safe work environment
- Lively atmosphere
We are looking for a Host or Hostess to join our team and be the first point of contact for our guests.
Must drive due to location and must be over 25 years old with at least 5 years experience as receptionist / hostess.
Must be available evenings and weekends.
Host/Hostess responsibilities include greeting guests and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts. Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.
Responsibilities
- Welcome guests to the venue
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned dining or bar areas
- Provide menus and announce Waiter/Waitress’s name
- Greet customers upon their departure
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention (e.g. children, elderly)
- Answer incoming calls and address customers’ queries
- Assist wait staff as needed
- Answer all enquiries on social media
- Answer email customer enquiries
- Forward any non customer enquiries to management
Requirements
- Previous work experience as a Host/Hostess or Waiter/Waitress
- Understanding of restaurant etiquette
- Familiarity with health and safety regulations
- Experience in managing reservations
- Demonstrable customer-service skills
- Excellent communication skills (via phone and in-person)
- Strong organizational skills with the ability to monitor the entire dining and bar area
- Availability to work in shifts as needed
- Good physical condition to walk and stand during an entire shift
Part time and full time positions available
Job Type: Part-time
Pay: From £12.71 per hour
Benefits:
- Free parking
- On-site parking
Experience:
- Host/hostess: 2 years (required)
Work Location: In person
