About Outra
Outra is a UK-based data science firm specializing in household-level data, leveraging over 30 million UK households and thousands of data points to deliver predictive analytics and actionable insights. We combine advanced AI and machine learning to help businesses optimize marketing efficiency, enhance customer understanding, and predict behaviours.
We are entering an exciting period of growth as we expand our unique, data science-led propositions. Our market-leading solutions use highly targeted UK household and property attributes to support audience engagement and development through predictive modelling.
Job Overview
As a Customer Success Manager, you will be a key member of the Customer Success team, working across its four core pillars (Partnerships, Clients, Data strategy, and Revenue Operations):
Partnerships: Keeping up to date on the latest tech partner integrations (incl. TTD, Index exchange, Amazon, Google, Meta)
Clients: Ensuring exceptional delivery and satisfaction for our customers
Data strategy: Understand the Outra signal and how it performs for our clients
Revenue Operations: Supporting commercial processes that drive growth and retention
You will function as a trusted partner for clients, helping them unlock value from Outra's data solutions, while ensuring internal processes run smoothly to support revenue goals.
Key Responsibilities
Partnerships: Work closely with our ad technology partners ensuring Outra data setup in an optimal way ready for client delivery
Serve as the day-to-day contact for assigned clients, ensuring timely delivery of data products and services
Support onboarding and training for new clients, ensuring they understand Outra's solutions and best practices
Collaborate with Data Strategy and Partnerships teams to address client requests and bespoke projects
Monitor client performance metrics and proactively identify opportunities for upsell or renewal
Assist in revenue operations tasks such as pipeline tracking, forecasting, and CRM hygiene
Prepare client reports, presentations, and insights to highlight Outra's impact
Coordinate with internal teams to resolve issues quickly and maintain high client satisfaction
Capabilities and Experience
2yr-5yr AdTech or programmatic knowledge
Experience in customer success, account management, partnership, or equivalent role
Effective communication and relationship-building skills
Ability to manage multiple projects and deadlines with attention to detail
Familiarity with CRM tools (e.g., Salesforce, HubSpot) and revenue operations processes
Analytical mindset with comfort in interpreting data and creating client-facing reports
Initiative-taking, solution-oriented approach to problem-solving
Why Join Us
At Outra, we are building a high-performance culture grounded in these behaviours:
Think Customer First, always start with what creates value for the customer
Play to Win, put everything you have on the field to succeed
Get it Done, say what you will do and do what you say
Own the Outcome, revolutions are not won by mercenaries
Empower and Celebrate the Builders, empower everyone to build better and faster
Benefits
Flexible hybrid working policy
Subsidized gym membership and cycle-to-work scheme
Pension contributions, group, and critical illness cover
Daily office lunches and snacks
Regular team socials
