Company Information and Introduction:
Are you a talented and enthusiastic person looking to take the next step in their hospitality career?
Join a thriving garden centre café as the new Café General Manager, serving guests fresh breakfasts, lunches, fresh homemade cakes to hundreds of guests everyday along with managing a friendly team!
We are looking for a friendly, genuine and hardworking individual who is passionate about what they do. This a role for an experienced Café Manager looking for a platform to deliver exceptional attention to detail and provide expertise in promoting the Café with innovative ideas and further footfall.
Longacres Garden Centre aims to be the destination of choice for garden enthusiasts, offering exceptional service and high-quality products at competitive prices. Established in 1979 as a family-run business, Longacres has grown to include six stores across the South East of England, employing over 700 staff in 2026. As a growing company, we provide ample opportunities for personal development and learning within a supportive, inclusive, and friendly team environment. We are deeply committed to our loyal customers, delivering high quality products while maintaining affordability. Guided by our core values - trust and integrity, family, teamwork, accountability, and retail excellence - we strive to continuously enhance the customer experience and foster lasting relationships.
Benefits
- Free onsite parking
- 15% Staff discount (Increase to 20% after 5 years of service)
- Benefit/Reward system
- Pension plan
- Holiday entitlement of 28 days, including bank holidays
- You will benefit from retail style hours with no evenings or split shifts
Store: Chelmsford
Department: Green House Cafe
Contract: Full-time
Hours: 40 hours per week
Key Responsibilities and Duties:
Effectively manage a large team whilst running front of house
Maintain high catering standards.
Serve guests food & drinks and check on their satisfaction
Train new team members in company standards, customer service, and job duties
Connect with customers and develop strong relationships to encourage repeat visitation
Motivate, guide, and mentor team members to exceed goals and creates a positive environment during shifts
Effectively manage a large team whilst running front of house.
Involvement in all catering recruitment.
Dealing with customer enquiries.
General housekeeping within the complete restaurant area.
Motivate, guide, and mentor team members to exceed goals and creates a positive environment during shifts.
Ensure you and your team have high standards of food hygiene and follow the rules of health and safety
Key Skills and Competencies:
Previous experience managing a large team
Previous experience working with in the hospitality industry
Excellent customer service skills
Good verbal and written English communication skills are essential as well as eligibility to work in the UK
Good personal appearance and hygiene
You must have at least 1 years experience within hospitality
Passion for customer satisfaction
You must be flexible in terms of the working hours required of you
