Lead Dermatology Healthcare Assistant
Please note, we are looking for someone with at least two years experience of leading a team in a medical setting. If you do not have this experience, then unfortunately, your application will be rejected automatically.
The London Skin and Hair Clinic is looking for an enthusiastic, self-motivated, team leader, for managing the clinical team of Dermatology Healthcare Assistants. The ideal candidate will have experience in managing a team of at least 3 in a healthcare setting, including monthly reviews, inducting new team members and managing difficult conversations. They should also be well versed in customer services, as the lead will be the first line for handling patient complaints.
The successful candidate will be computer literate and able to communicate well in both spoken and written English. They will have knowledge of the healthcare industry and of customer service, using these skills to step into this role with ease. We are also looking for someone with high levels of emotional intelligence, who can gauge a situation and adapt their methods to fit the patient/team members needs.
Knowledge of Pabau or another patient booking software would be a bonus, but is not mandatory.
Reporting directly into our Practice Manager, the Lead Clinic Administration Coordinator plays an integral role in the day-to-day coordination of our services. Including, but not limited to the list below;
- Plan and manage the team’s rota, holidays and absence; ensuring we have adequate cover in clinic at all times and that the team are using their annual leave evenly across the year.
- Manage the team; including induction, monthly reviews, yearly appraisals, objective setting, targets and KPI’s, training (Blue Stream Academy) and coaching, return to work interviews and the managing of lateness and absence.
- Provide training to the team, including new starters, cross check and supervise their work and ensure they are following the clinic protocols and standard operating procedures for their department/role, ensuring that the team are signed off for each procedure/service before giving to a patient without supervision.
- Lead by example. Set the standard in your own work, ensure you have good time keeping and attendance, meet or exceed KPI’s and targets and be a champion for the company values and vision.
- Ensure that audits of your area are completed, as per the audit schedule. Follow-up with a meeting to discuss the results with the Practice Manager and look at actions to move forward and improve quality.
- Ensure the team are working to CQC standards, provide training and support on best practice. Team should be knowledgeable as to why we do the things we do, to help protect our patients and ensure caring service. (CQC does not overseen dispensaries, but we work to their standard).
I have included the job description for a Dermatology Healthcare Assistant below, as the leader will also be expected to be able to cover what their team can do, train and support the newest team members and lead by example, demonstrating how we live our core values. (Our values; We are knowledgeable, We care, We are honest, We work together, We are ethical).
Dermatology Healthcare Assistant
The Dermatology and Healthcare Assistant plays a key role in ensuring that “trusted experience is delivered with outstanding service” at The London Skin and Hair Clinic, Medical Dermatology clinic.
As a DHCA in our clinically-led service, you’ll be providing high quality, patient focused pathological care. Your role will include assisting Dermatologists with outpatient surgical procedures, dressing change and suture-removal, blood-taking, PDT, phototherapy, patch-testing, samples management, post-procedure patient follow-up and patient support, as well as note taking and other supportive documentary evidence taking, like photos, to record the patients progress through the treatment period. This role does not provide aesthetic or cosmetic services and is medical based dermatology. Those looking for a career in aesthetics would not suit this role.
We are looking for a candidate with strong phlebotomy skills and a high level of experience assisting with outpatient procedures. This will help support the current DHCA, as the candidate can come on board and pick up blood taking and assisting procedures, giving the current DHCA the best level of support possible and the freedom to assist with training the new team member at the same time.
Duties and Responsibilities:
The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving clinic workload and priorities:
- To demonstrate good clinical practice at all times and to be accountable for own actions.
- Assist in the organisation of clinics to ensure smooth and efficient operations.
- Ensure equipment is in good working order and maintain accurate records of patient care.
- Organise diagnostic tests and appointments both within and outside the clinic.
- Set up theatre for dermatology procedures (including biopsies, excisions, cautery, cryotherapy, photodynamic therapy injections), ensuring a sterile field is maintained for patient safety.
- Follow infection control and waste management procedures – keep theatre clean and tidy at all times and manage deep-clean and MRSA protocols.
- Support Dermatologists during procedures following sterile / non-sterile area protocol.
- Assist Dermatologists as a Chaperone in line with the clinic Chaperone policy.
- Manage patients post procedure, including advice for wound management and scar minimisation.
- Manage specimens and samples, ensuring all paperwork is filled out correctly.
- Process pathology results (blood tests, swabs, urine, biopsies, IMF) including tracking results and providing to Dermatologists for communicating results.
- Manage the theatre log.
- Ensure theatre and trolleys stocked and work with Practice Manager to re-order supplies.
- Remove sutures and perform wound checks and dressing changes.
- Provide patient support post procedure including calling all patients day after procedure.
- Prepare intralesional triamcinolone for injecting under the guidelines set by the Clinical lead.
- Prepare botulinum toxin for injecting for medical treatment including hyperhidrosis under the guidelines set by the Clinical lead. [This role is not involved in the delivery of aesthetic treatments or services]
- Administer intralesional triamcinalone injections to patients of the clinic for the treatment of alopecia areata and acne cysts. Patients to have been seen by a clinic Dermatologist, diagnosed and approved for treatment prior to having these injections.
- Undertake patch-testing of patients using the True-test patch system including applying patches, removing patches and taking and documenting readings.
- Undertake photodynamic therapy (PDT) treatment of patients for superficial BCCs and actinic keratosis (field treatment). Patients to have been seen by a clinic Dermatologist, diagnosed and approved for treatment prior to treatment.
- Administer injections of vaccines for patients who have had a consultation by one of the clinic Dermatologist who have approved the patient for injections.
- Take and record weight, height, blood pressure measurements, pregnancy tests and dipstick assessment (urine) of patients as directed by the clinic Dermatologists.
- Take blood (phlebotomy) for patients needing blood-tests in accordance with the tests requested by the clinic Dermatologists.
- Provide admin support as directed by Practice Manager.
Personal qualities, Skills and Experience:
- Previous experience in dermatology useful but not essential.
- Phlebotomy training, certification and at least one year’s practical experience required
- Experience working within an outpatient’s department and assisting in theatre is essential
- Phototherapy experience preferred but not essential
- Basic I.T. skills (understanding of Microsoft Office particularly Word and Excel).
- Excellent verbal and written English communication skills.
- As this post involves working with children and vulnerable adults in the course of daily duties it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Types: Full-time, Permanent
Pay: £29,000.00-£34,000.00 per year
Benefits:
- Company pension
- Employee discount
Application question(s):
- Have you had Theatre Scrub experience in a hospital and or medical setting and, if so, how many years experience do you have?
Licence/Certification:
- phlebotomy certification? (required)
Work Location: In person
