Casa Bella Furniture are a small, family-run business. We design, import and sell wooden furniture and home accessories to residential customers, both in-store and across the UK via our website.
We have a new and exciting position for an experienced and professional candidate to work on a part-time basis in our Warminster Showroom, primarily assisting customers over the phone, via e-mail and face-to-face with order processing and enquiries. The position is for Saturdays only with optional occasional holiday cover on a weekday.
The candidate will need to acquire a good knowledge of the products we sell and be able to accurately input orders onto our in-house system and deal with all aspects of after sales queries. You must be tech savvy as a high level of computer skills are needed for this largely computer based role. Training on our software will be provided. The role includes all aspects of caring for the showroom including ensuring displays are kept looking their best and all items are priced. You must be well presented, have a good phone manner and be good at dealing with people.
Duties Include:
- Assisting customers both over the phone, via email and face-to-face.
- Entering orders and customer details onto our computer system & Dealing with after-sales enquiries.
- Regularly checking order statuses and updating customers on progress.
- Being a key holder to our showroom.
- Maintaining a tidy and clean showroom.
- Any other ad-hoc duties as required by the management team.
Essential Attributes:
- Proactive approach to work.
- Ability to multi-task and work well under pressure.
- A good work ethic and ‘can do’ attitude’.
- Excellent telephone manner.
- Excellent computer skills: Primarily standard email and office packages, and ability to work with multiple screens.
- Strong organisation and ability to meet deadlines.
- Excellent level of attention to detail to be able to ensure that accurate data is collected onto the systems.
- Good written and verbal communication skills.
- Highly organised and efficient.
- Willingness to be flexible in approach to work.
The hours are 7.5 hours per week on Saturdays
Job Type: Part-time
Pay: £14.00-£16.00 per hour
Expected hours: 7.5 per week
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Transport links
Application question(s):
- Please confirm that you have understood that this is a Saturday position 7.5 hours p/week
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
