Service Manager
Leading and Managing Effective Service Delivery
An organisation is seeking an experienced Service Manager to provide strong leadership, operational oversight, and effective service management within its service area.
This is a key leadership role focused on ensuring high-quality service delivery, supporting staff development, improving performance, and achieving positive outcomes for service users and stakeholders.
This role is ideal for a confident and experienced service leader who can motivate teams, manage operational priorities, drive continuous improvement, and ensure services are delivered in line with organisational objectives, policies, and regulatory requirements.
About the Role
As a Service Manager, you will provide operational leadership and management oversight to ensure services are delivered effectively, efficiently, and to a high standard. You will support teams, monitor performance, and work collaboratively with internal and external partners to achieve service objectives.
You will play a key role in maintaining service quality, implementing improvements, and ensuring compliance with relevant policies, procedures, and regulatory standards whilst supporting a positive and productive working environment.
What You'll Be Doing
- Managing and overseeing service delivery to ensure effective, efficient, and high-quality outcomes
- Leading, supporting, and developing staff within the service area to promote strong performance and professional growth
- Monitoring service performance and ensuring objectives, targets, and key performance indicators are achieved
- Working collaboratively with internal teams, external partners, and stakeholders to support effective service delivery
- Driving continuous improvement initiatives and supporting the implementation of service changes where required
- Ensuring policies, procedures, and regulatory requirements are followed across all areas of service delivery
- Providing leadership, guidance, and operational support to teams and colleagues
- Managing priorities, resolving challenges, and making effective decisions to support service performance
- Supporting a culture of improvement, accountability, and high-quality service standards
What We're Looking For
We're looking for an experienced and knowledgeable Service Manager with strong leadership capabilities, excellent communication skills, and a commitment to delivering effective and high-quality services.
Essential Skills & Experience
- Proven experience in a management or service leadership role
- Strong understanding of service delivery, operational management, and performance monitoring
- Excellent leadership, communication, and stakeholder management skills
- Ability to manage competing priorities, solve problems, and make effective decisions
- Experience supporting and developing teams to achieve service objectives
- Strong commitment to continuous improvement and maintaining service quality
Desirable Skills & Experience
- Experience working within a local authority or public sector environment
- Experience leading teams through service improvement initiatives or organisational change
- Knowledge of relevant policies, procedures, and regulatory requirements related to service management
Qualifications & Registration
- Relevant professional qualifications and experience required for the role
- All legally required licences, qualifications, and registrations must be verified
Why Apply
- Opportunity to take on a leadership role supporting effective service delivery
- Make a meaningful impact by improving service outcomes for stakeholders and service users
- Lead teams, support development, and contribute to continuous service improvement
- Full-time structured working hours
Additional Information
Position: Service Manager
Location: Market Street, RG12 1JD
Hours: 36 hours per week
Working Hours: Full-time working pattern
Start Date: ASAP
Contract Duration: 2+ Months
Pay Rate: PAYE: £400.00 Per Day
Job Type: Full-time, Interim
Compliance Requirements
- UK eligibility to work confirmed
- National Insurance number verified
- Three years of written referencing (all employment gaps verified)
- CV review and interview process completed
- Verification of all legally required qualifications, licences, and registrations
- Confirmation of required pre-employment checks
Job Reference: 5300922
Job Types: Full-time, Fixed term contract
Contract length: 2 months
Pay: £400.00 per day
Experience:
- public sector: 1 year (required)
- Service Manager: 3 years (required)
- Performance management: 3 years (required)
Licence/Certification:
- qualifications, licences for service management (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
