At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
The primary objective of this role is to safeguard continuity of patient funding by ensuring the accurate , compliant, and timely management of funding documentation, approvals, and customer account maintenance.
The role requires proactive collaboration with healthcare professionals (HCPs), funding bodies, patients, and internal stakeholders to establish and maintain valid funding arrangements, supporting uninterrupted access to patient care.
It is responsible for completing all necessary funding verification, approval processes, and account setup activities for both NHS-funded and self-funded patients. Customer and patient records are maintained across multiple systems, including SAP, Evolve, SAP CRM ICE, and PCRM.
The position combines administrative execution with customer interaction, involving both inbound and outbound communication with HCPs, patients, Field Sales teams, and Technical Consultants. Performance is measured against defined service levels, quality standards, compliance requirements, and key performance indicators (KPIs).
Set up and maintain customer and patient accounts, ensuring all funding information is complete, accurate , and compliant with company procedures
Collaborate with cross-functional teams to ensure efficient, compliant, and continuously improving funding, account management, and invoicing processes
Key Measures & Expected Results :
Minimum 2 years’ experience in a customer support, funding, accounts, or administrative role involving customer account setup and maintenance
Proficiency in Microsoft Excel (filtering, sorting, data extraction, dataset manipulation, reporting)
Proven experience working within defined financial, administrative, compliance, and customer service procedures
Experience in funding, accounts, or customer support within medical devices, healthcare, or regulated industries
#BetterDaysStartNow
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
MiniMed offers a competitive salary and flexible benefits package
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
