About the Company:
carloans 365 is a fast-growing, industry-leading car finance broker based in Sale, just 10 minutes from Manchester city centre.
Our mission is simple: to empower our customers by securing the best finance deals tailored to their needs, helping them drive away in their perfect car. With rapid growth and a reputation for delivering exceptional customer service, we pride ourselves on making car finance quick, easy, and hassle-free. Join us at carloans 365, where customer satisfaction drives our success.
Enough about us, what’s the role?
As a Warranties Specialist at carloans 365, you’ll play a vital role in enhancing the customer experience post-finance payout. You’ll connect with our happy customers to offer tailored warranty options that suit their budget and personal needs, while also working closely with dealerships to ensure smooth, hassle-free transactions.
No cold calling, just conversations with our customers who are already thrilled with the service! We’re looking for a dynamic professional who can pitch and sell with confidence, build instant rapport, and leave a lasting positive impression in every interaction. If you thrive on connecting with people and delivering exceptional service, this is the role for you.
What's involved?
- Contact customers who have recently had their car finance loan paid out to advise of the payout status and to offer additional extended protection on their new vehicle
- Establish and build rapport with customers in a single call
- Provide customers with dealership details and organise the collection or delivery of vehicles as needed
- Pitch warranty options to customers, offering 12, 24 and 36 month plans that cover mechanical and electrical failures
- Handle objections related to budgets and reasons for purchasing the warranty, such as breakdowns
- Set up payment plans
- Manage and tracking warranty sales and customer interactions using internal warranty system
- Liaise with car dealerships and arrange customer collection or delivery
What are we looking for?
- Outbound sales experience is essential; motor trade or finance broker is beneficial
- Warranty or GAP insurance experience would be excellent!
- Exceptional work ethic is critical for this role
- Ability to think on your feet, effectively handle and overcome objections during the sales process
- A genuine passion for helping customers and ensuring their satisfaction with the service provided
- Maintaining a high level of professionalism and integrity in all customer interactions
- Can work independently, take initiative, and stay motivated to achieve personal and team targets
- Proficiency with Excel and CRM systems
Why 365?
- £25,000 basic + uncapped commission – OTE estimated £60,000
- Working pattern: 09:00 – 18:00 Monday – Saturday (you will receive a weekday off should you work a Saturday)
- 28 days holiday (bank holidays are not automatically booked off and are granted on a first come first served basis) + 1 additional day off for your birthday
Benefits:
Exceptional coaching and support to ensure you're learning, developing and progressing from day one
A fast-growing business with great career progression opportunity
Additional leave (Birthday off)
Company events
Employee Assistance Programme
Regular social events and lunches
Generous spot prizes and incentives
Great career progression opportunities
Job Type: Full-time
Pay: £25,000.00-£60,000.00 per year
Ability to commute/relocate:
- Sale M33 7RR: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
