We are recruiting for a Customer Solutions Advisor to support our customers in our Maldon Branch.
At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.
Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.
The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.
#empoweredbyyou
Main duties to include
Act as the main point of contact for assigned customer accounts.
Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates.
Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
Monitor and maintain service level agreements and client KPIs.
Proactively communicate with clients regarding shipment status, service changes, or delays.
Handle customer enquiries, complaints, and escalations professionally and promptly.
Develop and maintain strong, long-term relationships with both internal and external stakeholders.
Identify opportunities to improve service quality as well as establish potential for growth.
Support the onboarding of new clients and ensure a smooth transition.
Support with customer site visits, teams meetings, and regular communication over the telephone.
