Fulfilment Advisor
Hayes, London - Hybrid
£30,000 - £35,000
We are looking for a fulfilment advisor to join our growing team! We deliver consistent and outstanding customer care throughout the fulfilment process. We overcome hurdles at pace and our sole goal is to get the EV delivered with 5* service. If you are passionate about delivering a 5* Customer experience, this could be the perfect opportunity for you.
As a UK B Corp Certified salary sacrifice specialist, The Electric Car Scheme is on a mission to make net zero the obvious choice by making electric cars and other Net Zero Benefits easy, affordable and simple for employers to offer their people. Built on best in market pricing, complete employer protection and trusted 5 star service, we are accelerating the UK towards a net zero future while creating win win win outcomes for our customers, our team and the planet. Rated 4.9 on Glassdoor and certified by Welcome to the Jungle, there has never been a more exciting time to join a fast growing, purpose driven business transforming sustainable employee benefits.
Key Responsibilities:
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Support our Sales teams to ensure they can also provide the best service possible to potential and current customers, collaborating when needed to overcome any hurdles
- Help to manage the post-order and delivery process for customers and provide regular updates and go the extra mile
- Collaborate with various stakeholders (including our customers, lease companies, and our internal team) to find the right solution, for each individual customer and ensure that it is delivered at pace
- Your key deliverable is ensuring our customers receive a 5* experience
- We communicate with our customers by telephone and email, with telephony being our preference
About you:
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1+ years experience in customer service or aftersales role, supporting in delivery of a software or professional service
- Excellent people skills as well as written and verbal communication skills
- You love to use a proactive and positive mindset to help customers overcome obstacles by identifying their concerns and providing solutions for them - a true problem solver!
- Highly motivated and driven to be part of a growing, successful team
- Excellent organisational skills and attention to detail
Benefits:
- Hybrid working: Split your week between home and the office, with set in-office days on Mondays and Wednesdays
- 25 days holiday plus bank holidays
- Add 1 day holiday per year service + buy / sell up to 5 days each year
- Flexible work policy with options to take into account family care
- Enhanced parental leave
- Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car
- £500 pa. personal development budget
- £100 home office budget
- Bupa healthcare
- Equity options - own a part of the business
Making Net Zero the Obvious Choice
