Front Office Manager – The Welcombe Hotel, Stratford-upon-Avon
Do you want to work for a winning team?
The Welcombe Hotel, Stratford-upon-Avon, is the place for you!
We are seeking a reliable, professional, and guest-focused Front Office Manager to join our award-winning team. As the first point of contact for the hotel, you will play a vital role in creating a warm, welcoming, and memorable experience for all our guests.
Key Responsibilities:
- Greet and welcome guests, visitors, and clients with a friendly and professional manner.
- Manage the front desk operations efficiently, ensuring smooth check-in/check-out procedures.
- Answer telephone calls, take messages, and direct calls appropriately.
- Build a strong customer-focused culture within the front office team.
- Analyse reservations to maximise occupancy, inventory, and guest experience.
- Liaise with other department managers to ensure timely and efficient service.
- Handle guest feedback professionally across all communication platforms.
- Oversee daily administrative duties including mail, packages, and reporting.
Skills & Experience Required:
- Previous experience in a hotel reception or front office management role.
- Strong administrative and organisational skills with attention to detail.
- Proficiency in hotel PMS systems (e.g. Opera, or similar).
- Familiarity with Google Workspace or Microsoft Office Suite.
- Excellent communication skills and professional telephone etiquette.
- Ability to multitask, prioritise workload, and maintain confidentiality.
- A passion for delivering outstanding guest service and leading by example.
Why Join Us?
- Be part of a supportive and ambitious team in a stunning historic hotel.
- Excellent training and career development opportunities.
- Competitive salary and employee benefits.
- Staff discounts within the hotel and partner brands.
If you’re a motivated, detail-oriented professional who thrives in a fast-paced environment, we’d love to hear from you.
Apply today and join our winning team at The Welcombe Hotel!
Job Type: Full-time
Pay: £30,000.00-£33,000.00 per year
Benefits:
- Company events
- Employee discount
- Free parking
- Gym membership
- On-site parking
Application question(s):
- Do you have a UK driving license?
Work Location: In person
